Account Supervisor, Social Media Strategy & Community Management
TruePoint Communications
full-time
Posted on:
Location Type: Remote
Location: Remote • Alabama, Arizona, Florida, Kentucky, Missouri, Montana, North Carolina, Oklahoma, Tennessee, Texas • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Spark
About the role
- Lead the strategic development and day-to-day execution of community management across high-profile client accounts, ensuring both proactive and reactive engagement strategies are aligned with brand goals
- Design and implement scalable content and engagement frameworks that elevate brand presence, spark conversation, and build community across platforms
- Manage a team of Community Managers, overseeing tone, timing, and execution to maintain consistency, quality, and strategic relevance
- Monitor cultural trends, platform shifts, and audience behavior in real time, adapting strategy and creative accordingly
- Collaborate with creative, strategy, and analytics teams to inform content calendars, optimize messaging, and deliver insights rooted in performance metrics
- Own escalation protocols, social response matrices, and playbook development for brand-safe, on-voice communication
- Act as a client-facing strategic lead, guiding platform approach, advising on reputation management, and delivering thoughtful reporting that ties engagement to business objectives
- Leverage enterprise tools like Sprinklr, Sprout, and Khoros to drive publishing, listening, engagement, and reporting at scale
Requirements
- 6+ years of professional experience in social media, community management, or digital strategy
- 2+ years of experience supervising or leading high-performing teams
- Strong background in social content development or content strategy is a plus
- Proven ability to build engagement strategies for well-known brands
- Excellent writing, editing, and communication skills
- Expertise with enterprise social media tools (Sprinklr or Sprout preferred)
- Flexible availability for evenings, weekends, and holidays
- Bachelor’s degree preferred; agency or brand-side experience a plus
Benefits
- Non-Traditional Hours Required
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
community managementcontent strategyengagement strategiessocial mediacontent developmentperformance metricsescalation protocolsreporting
Soft skills
leadershipcommunicationwritingeditingstrategic thinkingcollaboration