Senior Manager, Messaging Channels – Deliverability

TrueML

Lead communication delivery engine at TrueML to enhance user experience in financial software. Drive channel operations while managing a high-performing team in a remote setup.

Posted 7/28/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Own the Delivery Engine: Lead the end-to-end operational strategy to monitor, analyze, and maximize daily performance KPIs across email, SMS, and digital messaging channels.
Scale Next-Gen Channels: Drive the business strategy, carrier approval processes, and vendor coordination required to pioneer the rollout of RCS (Rich Communication Services) and other emerging message verticals.
Orchestrate a Complex Vendor Footprint: Manage accountability, tier pricing optimizations, and contract renewals across our extensive vendor network.
Govern Channel P&L: Partner closely with Finance leadership to track operational expenses and monitor unit economics.
Establish the Source of Truth: Audit and resolve cross-functional data discrepancies across reporting systems.
Protect Compliance Boundaries: Implement comprehensive governance frameworks to proactively manage risks associated with SMS carrier requirements, TCPA regulations, and anti-spam legislation.
Advocate for the Platform: Interface confidently with enterprise clients during deep-dive audits, translating technical deliverability metrics into clear business value.
De-Risk and Automate: Collaborate with Product and Engineering teams to map out system dependencies and replace manual operational bottlenecks with scalable, automated workflows.

Requirements

What you’ll need

7+ years of professional experience in data-driven channel operations, lifecycle marketing operations, or deliverability strategy.
5+ years of direct people management experience with a track record of coaching, scaling, and developing high-performing operational talent.
In-depth, strategic understanding of backend ESP health, inboxing parameters, IP warming strategies, and deliverability principles.
Firm grasp of core communication protocols (SPF, DKIM, DMARC) and strict industry compliance requirements like TCPA and 10DLC.
Highly proficient in leveraging business intelligence platforms (such as Looker and SQL) to trace channel health, pull trends, and uncover hidden performance gaps.
Highly comfortable collaborating alongside technical infrastructure teams and understand code-adjacent concepts (APIs, GitHub).
Effective at leading internal technical deep-dives and translating complex deliverability metrics into a high-level business narrative.

Benefits

Comp & perks

Flexible vacation
Medical/dental/vision insurance
Traditional/Roth retirement savings options
Company-paid disability and life insurance
Flexible Spending Account & Limited FSA
Family-friendly parental leave, volunteer and voting time off
On-demand wellness platform access for you and 5 friends and family
PerkSpot discount program for 900+ merchants nationwide