TrueML

Revenue Operations Analyst

TrueML

full-time

Posted on:

Location Type: Remote

Location: Mexico

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Salary

💰 $43,900 - $52,700 per year

About the role

  • Full-Cycle Systems Administration:
  • Salesforce Architecture: Act as the primary admin for the entire revenue funnel. You will build and modify custom objects, complex validation rules, and Flow automations that support both the Sales cycle and post-sales CS workflows (e.g., Renewals, Health Scoring, and Expansions).
  • Gong Management: Configure and optimize Gong for both Sales and CS. This includes building trackers to identify sales objections and trackers to identify client churn signals or expansion opportunities.
  • Cross-Functional Integrations: Manage the tech stack (LeadIQ, Spiff, Atrium, Sales Navigator, etc.) to ensure information is synced correctly between Sales and CS, eliminating data silos.
  • Technical Support: Serve as the first line of defense for all technical inquiries, resolving system bugs and user issues for the revenue team.
  • Revenue Data & Forecasting:
  • Unified Reporting: Build and maintain dashboards that visualize the health of the business, including Sales pipeline, Client Success health scores, Net Retention Rate (NRR), and Churn analysis.
  • Forecasting Engine: Own the technical framework for forecasting. You will ensure leadership has accurate data for both new business revenue and renewal/expansion revenue.
  • Data Integrity & Governance: Proactively audit Salesforce data. You will enforce the processes that ensure Sales reps and CS Managers are entering data accurately and on time.
  • Enablement & Documentation:
  • User Training: Lead training sessions tailored to the specific needs of Sales (prospecting/closing) and CS (onboarding/renewals/upselling).
  • Playbook Development: Maintain technical documentation and SOPs for all revenue-related processes to ensure a consistent "Source of Truth" for the company.

Requirements

  • Salesforce Expert: 3–5 years of Salesforce Administration experience with a focus on Flows and complex architecture. Certification (ADM-201) is required.
  • Gong Power-User: Proven experience configuring Gong for multi-departmental use (Sales vs. CS workspaces).
  • Data Analysis: Advanced Google Sheets/Excel skills. You should be comfortable with complex formulas and data modeling related to revenue forecasting.
  • Lifecycle Knowledge: Strong understanding of the SaaS customer journey—from the first touchpoint to renewal and expansion.
  • Process-Oriented: You enjoy building "guardrails" in systems that prevent human error while maintaining a smooth user experience.
  • High-Touch Communication: The ability to explain technical backend changes to non-technical stakeholders in Sales, CS, and Finance.
  • Adaptability: Comfortable making major system changes in a fast-paced environment where priorities can shift quickly.
Benefits
  • Unlimited PTO
  • Medical benefit contributions in congruence with local laws and type of employment agreement
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Salesforce AdministrationSalesforce ArchitectureFlow automationsData AnalysisGoogle SheetsExcelData modelingForecastingDashboardsTechnical Support
Soft Skills
Process-OrientedHigh-Touch CommunicationAdaptabilityUser TrainingCross-Functional CollaborationProblem SolvingAttention to DetailTechnical DocumentationTraining DevelopmentStakeholder Engagement
Certifications
Salesforce ADM-201