Client Partner

• Exceed clients needs through proactive account management, diligent communication, and proactive execution
• Drive and implement scalable processes / procedures within the department
• Manage the feedback loop which ensures our clients’ priorities are understood and influence the company’s decision
• Identify and drive improvements related to processes such as account workflow, forecasting, controls and client performance
• Drive relationship management, communications, and overall success for TrueAccord’s enterprise clients
• Ensure clients grow their business with TrueAccord by focusing on optimizing strategies, building the necessary process and controls, and helping them understand the nature of digital collections as a service
• Identify and foster opportunities to grow the relationship and upsell our services
• Interpret data and insights from TrueAccord’s services to provide consultative guidance to clients
• Create and deliver regular business reviews with clients to demonstrate the value they are receiving from working with TrueAccord
• Fully understand your client’s business model, strategic objectives and policies and procedures related to the work we do for them
• Provide leadership and oversight for the account placement / inventory management process
• Proactively track and report on key performance metrics
• Coach and mentor junior team members

Client Manager

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