Customer Success Manager
CDW
AzureCloud
Senior Customer Success Manager
TrueML
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $65,000 - $85,000 per year
Job Level
Senior
About the role
- Executive-Level Strategic Partnership: You will own a portfolio of our largest and most strategic accounts, serving as a trusted advisor to senior executives and key stakeholders. You will lead high-level Monthly Business Reviews (MBRs) and executive-level discussions, not just to review progress but to co-create long-term strategic roadmaps. Your expertise will be crucial in helping clients leverage our products to achieve enterprise-wide business transformation and competitive advantage.
- Complex Problem-Solving and Risk Mitigation: You are a master at anticipating and resolving complex client challenges. You will navigate intricate technical, operational, and business issues, proactively identifying potential risks and orchestrating internal and external teams to address them. You'll serve as the primary escalation point for your accounts, leading with a calm, decisive approach and a focus on long-term resolution.
- Advanced Commercial Acumen and Revenue Leadership: While not a sales role, your impact on our revenue is significant. You will be directly responsible for the health, retention, and growth of your portfolio, consistently demonstrating and articulating ROI. You will identify and proactively pursue significant upsell and cross-sell opportunities, structuring deals and developing business cases that align with the client’s strategic goals and our revenue targets. You will also be a key contributor to our renewal strategy and process for the entire CSM team.
- Cross-Functional Leadership and Mentorship: You will act as the principal voice of the customer for your portfolio, influencing product roadmaps and strategic business decisions. You will mentor and guide junior CSMs, sharing best practices and elevating the entire team's capabilities. You will lead cross-functional initiatives and foster collaboration across product, engineering, sales, and marketing to ensure a seamless and world-class client experience.
Requirements
- You have 5+ years of experience as a Client Success Manager, Account Manager, or a similar role, with a proven track record of managing and growing a portfolio of high-value, enterprise-level clients.
- You are a strategic leader who can confidently and persuasively engage with C-suite executives and senior leaders.
- You have an exceptional ability to solve complex, multi-faceted problems and lead cross-functional teams toward a common goal.
- You are a master communicator and presenter, capable of articulating complex value propositions and business outcomes with clarity and conviction.
- You are commercially astute, with a deep understanding of business metrics, revenue drivers, and the financial impact of your work.
- You thrive in a fast-paced environment and are a skilled mentor and leader who can elevate those around you.
Benefits
- Unlimited PTO
- Medical/dental/vision insurance
- 401k through Charles Schwab
- Flexible Spending Account, Limited FSA, and Health Savings Account- with an eligible health care package.
- Company-paid short-term and long-term disability plus basic life insurance.
- Family-friendly maternity and paternity leave
- Employee assistance program (EAP) via Claremont. Get free short-term counseling for mental health, free + discounted legal consultations, free financial consultations, access to work/life consultants, and more!
- PerkSpot discount program. PerkSpot offers exclusive discounts to 900+ merchants nationwide, and has exclusive discounts up to 60% on hotels worldwide.
- Paid time off to do volunteer work in your community.
- Access to the Wellness Coach app for you and 5 family members
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
strategic leadershipcomplex problem-solvingcommunicationpresentationmentorshipcross-functional leadershipclient relationship managementnegotiationcollaborationbusiness acumen
