Truemed

Head of Customer Success

Truemed

full-time

Posted on:

Location Type: Remote

Location: Remote • California, New York, Texas • 🇺🇸 United States

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Job Level

Lead

About the role

  • Drive Retention and Expansion Across Key Accounts
  • Build and Scale a High-Performing Customer Success Organization
  • Strengthen Executive-Level Relationships and Operational Alignment
  • Inform Executive and Product Teams on Market Trends and Customer Needs
  • Build a Proactive and Data-Driven Customer Success Function
  • Recruit, train, and lead a team of Customer Success Managers and Directors across the entire Truemed customer portfolio
  • Help drive an engagement model focused on high growth accounts
  • Develop and implement repeatable data-driven strategies to increase penetration across key brand partners, uncovering insights and levers that drive sustained adoption and growth
  • Develop both the long-term vision and strategy for the team and drive progress toward key metrics
  • Be accountable for increasing revenue, managing day-to-day operations, and scaling the team
  • Coach, mentor, and guide the team in developing consultative and solution-based customer success and sales skills
  • Effectively work cross-functionally across the organization to shape Truemed’s solutions to meet client needs
  • Report on team performance and forecast, and channel customer insights into product roadmaps

Requirements

  • 7-10 years of technology sales, eCommerce or account management experience with 4+ years of progressive people management experience
  • Experience leading Enterprise sales, account management and operations in an early stage, high-growth technology environment
  • Ability to hire, train, and coach a high-performance Customer Success team
  • Ability to support the Customer Success Managers’ efforts through strategic advice on account strategies, and serving as executive sponsor with key relationships
  • Comfort working cross-functionally, especially with Product, Engineering, and external partners to align marketing goals with product UX and revenue outcomes.
  • Creative, resourceful, and fast-moving, with a growth mindset and an eagerness to experiment, learn, and refine strategies quickly.
  • Bonus: Familiarity with health, wellness, or benefits-driven platforms, or past work in eCommerce or fintech
Benefits
  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development
  • Bonuses
  • Equipment allowances
  • Wellness programs

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
technology salesaccount managementcustomer successdata-driven strategiesrevenue managementconsultative skillssolution-based skillsperformance forecastingteam leadershipeCommerce
Soft skills
relationship buildingcoachingmentoringcross-functional collaborationstrategic thinkingcreativityresourcefulnessgrowth mindsetadaptabilitycommunication