Truelogic Software

Senior Site Reliability Operations Engineer – Finance

Truelogic Software

full-time

Posted on:

Location Type: Remote

Location: Colombia

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Job Level

Senior

Tech Stack

AWSJenkinsLinuxPython

About the role

  • Lead incident response as Incident Commander, coordinating teams, communications, and service restoration
  • Produce executive-level incident reports, run RCAs, and drive continuous improvement
  • Monitor and improve observability using tools like AWS CloudWatch and New Relic, reducing alert noise and gaps
  • Provide hands-on system support across Linux and Windows environments, including complex infrastructure issues
  • Manage and execute deployments via Jenkins, GitLab, or similar CI/CD platforms
  • Own infrastructure initiatives such as migrations, upgrades, and process improvements
  • Enforce change management and risk assessment for production changes
  • Maintain documentation and SOPs, acting as a key liaison between engineering teams and external vendors
  • On-call rotation: 1-week rotation, subject to critical incident call-ins between 6:00 PM and 6:00 AM PT.

Requirements

  • 5+ years of experience in Windows and Linux environments with proven troubleshooting capabilities.
  • Strong knowledge of monitoring tools like AWS CloudWatch, New Relic, Nagios, SumoLogic.
  • Practical experience with CI/CD tools (Jenkins, GitLab) and backup tools (CommVault, AWS Backup).
  • Strong scripting skills in PowerShell, Python, or equivalent.
  • Outstanding communication skills, especially under pressure, including executive reporting.
  • Experience in high-paced environments and with on-call support models.
  • Autonomous and proactive attitude; capable of managing complex tasks independently.
Benefits
  • 100% Remote Work: Enjoy the freedom to work from the location that helps you thrive. All it takes is a laptop and a reliable internet connection.
  • Highly Competitive USD Pay: Earn an excellent, market-leading compensation in USD, that goes beyond typical market offerings.
  • Paid Time Off: We value your well-being. Our paid time off policies ensure you have the chance to unwind and recharge when needed.
  • Work with Autonomy: Enjoy the freedom to manage your time as long as the work gets done. Focus on results, not the clock.
  • Work with Top American Companies: Grow your expertise working on innovative, high-impact projects with Industry-Leading U.S. Companies.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
incident responsetroubleshootingscriptingAWS CloudWatchNew RelicJenkinsGitLabLinuxWindowsCI/CD
Soft Skills
communicationautonomousproactiveexecutive reportingteam coordinationproblem-solvingpressure managementcontinuous improvementdocumentationliaison