TrueLayer

Financial Planning and Analysis

• Record financial transactions and reconcile all corporate bank accounts in NetSuite; maintain the main group reconciliation sheet, ensuring accuracy and timely completion each month
• Process accounts payable and receivable transactions, including supplier payments and invoice management; coordinate supplier financial information requests
• Support credit control processes and follow up on outstanding receivables to optimise debt management
• Process and review employee expense (T&E) submissions, ensuring adherence to company policy and correct cost centre allocation
• Support the Financial Accountant on audit preparation and the Annual Report cycle, including collating transaction-level supporting documentation and preparing schedules for external review

Financial Reporting Specialist

• Own and drive the monthly accounting close process across multiple entities, including preparation and review of journal entries, balance sheet reconciliations and variance analysis
• Own the Annual Report preparation and statutory audit process; prepare and send the draft Annual Report to auditors, upload reconciled merchant balances for audit sampling, and serve as the primary liaison for external auditors
• Manage VAT reporting, declarations and payments in coordination with the finance team
• Own the preparation of quarterly and annual regulatory returns
• Verify monthly payroll files to ensure all cost centres are active; liaise with the payroll provider on salary data and prepare annual social cost reconciliations
• Responsible for the preparation of monthly and quarterly financial reporting packs for senior management and the board.
• Manage the capitalisation tangible fixed assets; run monthly amortisation and depreciation schedules in NetSuite; reconcile the fixed asset register to the Balance Sheet and Income Statement accounts
• Review aging of trade debtors and creditors to optimise debt control
• Reconcile all corporate bank accounts in NetSuite and maintain the main group reconciliation sheet monthly
• Participate in process improvement projects to enhance the efficiency and effectiveness of the Finance processes.
• Be a strong team player, who can operate cross functionally, globally, at all levels, act as an owner and demonstrate self-initiative.

Financial Accountant

Customer Support

• Handle inbound customer enquiries via email, chat, and phone, resolving issues efficiently and with care
• Diagnose and troubleshoot technical issues, across all of our APIs
• Maintain accurate records of customer interactions and resolutions in our CRM system
• Identify patterns in customer feedback and communicate recurring issues to Product and Engineering teams to drive continuous improvement
• Contribute to the development of help centre content, FAQs, and support documentation in both Brazilian Portuguese and English
• Consistently meet or exceed service level agreements (SLAs) for response time and resolution quality
• Collaborate with cross-functional teams including Product, Engineering, and Compliance to resolve complex cases and improve the end-to-end customer journey

Financial Reporting Specialist

Financial Accountant

Customer Service Agent