Associate Client Manager

TrueCommerce

Associate Client Manager responsible for retaining and growing customer relationships at TrueCommerce. Driving net revenue retention and enhancing customer satisfaction through strategic management.

Posted 4/28/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Achieve or exceed monthly sales, growth, and net retention targets
Manage a large book of business with a strategic, value-driven approach to retention and expansion
Identify upsell and cross-sell opportunities and guide customers toward multi-year agreements
Maintain a strong, predictable sales pipeline and adhere to defined activity metrics
Conduct effective virtual presentations and product value reviews with customers
Build and nurture trusted relationships with assigned clients
Respond promptly to customer inquiries, requests, and escalations
Collaborate with internal teams to identify risk indicators early and prevent churn
Ensure customer satisfaction by proactively addressing challenges and aligning solutions to customer needs
Maintain accurate, timely updates within the NetSuite CRM
Follow established cadence expectations for outreach, follow-up, and pipeline management
Address billing questions, coordinate with Finance, and support contract renewals

Requirements

What you’ll need

Bachelor’s degree in Business or equivalent experience is preferred
1-2 years experience in customer retention, account management, sales, or a similar customer-facing role is preferred
Strong customer service skills and a genuine desire to build long-term client relationships
Proven track record working with CRM platforms (NetSuite experience preferred)
Ability to manage multiple priorities simultaneously with high attention to detail
Excellent communication, listening, and problem-solving abilities
Strong phone and virtual presentation skills
Self-starter mindset with a sense of urgency and accountability

Benefits

Comp & perks

Remote first and casual work environment
401k with 3.5% company match and vested after 2 years
20 PTO days + 1 birthday off + 3 “summer days” + 1 volunteer day + 10 company holidays
Medical, dental, vision and other life/health insurance plans
Paid parental leave
Wellness reimbursement program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer retentionaccount managementsalesupsellingcross-sellingpipeline managementbilling coordination

Soft Skills

customer servicerelationship buildingcommunicationlisteningproblem-solvingattention to detailself-starterurgencyaccountability

Certifications

Bachelor’s degree in Business