Senior ServiceNow Architect
True Zero Technologies, LLC
full-time
Posted on:
Location Type: Remote
Location: United States
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Job Level
Tech Stack
About the role
- Design the overall ServiceNow architecture supporting RMF process automation and integration
- Define standardized ServiceNow workflows for RMF lifecycle activities, approvals, and artifact management
- Architect integrations between ServiceNow, GRC tools, cybersecurity platforms, and enterprise systems
- Ensure ServiceNow solutions are secure, scalable, and compliant with federal cybersecurity requirements
- Provide technical leadership and guidance to ServiceNow developers, business analysts, and integration engineers
- Support the automation of evidence collection, reporting, and continuous monitoring data ingestion
- Establish ServiceNow development standards, governance, and best practices
- Streamline documentation on system changes and configurations
- Develop and execute test plans to ensure overall quality of ServiceNow solutions
- Monitor systems stability to prevent service degradation or interruption. Conduct risk assessments to identify potential gaps.
- Develop dashboards, KPIs, and reports to provide visibility into portfolio performance, risks, and opportunities.
- Modify and/or customize the core applications such as Incident, Problem, Change, Requests, Service Catalog while applying best practices
- Assist in delivering best practices for the Enterprise to include ITIL, Agile, PMBOK frameworks for delivering IT Services
- Create and enhance business rules, UI policies, client scripts, and automation scripts to improve service efficiency and automate tasks within ServiceNow.
Requirements
- Bachelor’s degree in Information Systems, Computer Science, Engineering, or related field
- 8+ years of experience implementing and architecting ServiceNow solutions in enterprise or federal environments
- 3+ years of experience designing ServiceNow architectures for GRC, SecOps, or workflow automation
- Strong understanding of NIST RMF (SP 800-37), SP 800-53, and federal compliance processes
- Experience with ServiceNow GRC, IRM, SecOps, and platform integrations
- Expertise in ServiceNow architecture concepts, including CMDB, Flow Designer, IntegrationHub, and scripted APIs
- Experience integrating ServiceNow with external cybersecurity and GRC tools (e.g., eMASS, SIEM, vulnerability scanners)
- ServiceNow Certified System Administrator and/or Certified Implementation Specialist preferred
- Ability to hold and maintain a federal security clearance
Benefits
- Competitive salary, paid twice per month
- Best in class medical coverage
- 100% of medical premiums covered by True Zero
- Company wide new business incentive programs
- Contribution Incentives (i.e. white papers, blog posts, internal webinars, etc.)
- 3 weeks of PTO starting + 11 Paid Holidays Annually
- 401k Program with 100% company match on the first 4%
- Monthly reimbursement of Cell Phone and Home Internet costs
- Paternity/Maternity Leave
- Investment in training and certifications to broaden and deepen your technical skills
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ServiceNow architectureServiceNow workflowsServiceNow integrationseMASSSIEMvulnerability scannersCMDBFlow DesignerIntegrationHubscripted APIs
Soft Skills
technical leadershipguidancedocumentationrisk assessmentcommunicationcollaborationproblem-solvingorganizational skillsattention to detailadaptability
Certifications
ServiceNow Certified System AdministratorServiceNow Certified Implementation Specialist