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Customer Support Specialist II
True LinkCustomer Support Specialist providing exceptional service to True Link Card users via phone, email, and chat. Supporting complex needs of cardholders and administrators in a remote setting.
About the role
Key responsibilities & impact- Provide exceptional support to our customers via phone, email, and live chat.
- Support two distinct customer types: Cardholders and Card Administrators.
- Know the ins and outs of the True Link Card’s capabilities.
- Share customer feedback and experiences with the team.
Requirements
What you’ll need- Previous professional experience working in hospitality or customer service
- Familiar with remote work and technology
- Understands how to use a Mac computer
- Experience using a CRM and ticketing tools like Zendesk
Benefits
Comp & perks- Health, dental & vision coverage
- Paid parental leave
- 12 paid holidays
- Professional development budget
- Awesome vacation package
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
CRMticketing toolsZendeskMac computer
Soft Skills
customer supportcommunicationcustomer feedbackproblem-solving