True Link

Customer Support Specialist II

True Link

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $21 - $24 per hour

About the role

  • Provide exceptional support to our customers via phone, email, and live chat.
  • Support two distinct customer types: Cardholders and Card Administrators.
  • Know the ins and outs of the True Link Card’s capabilities.
  • Share customer feedback and experiences with the team.

Requirements

  • Previous professional experience working in hospitality or customer service
  • Familiar with remote work and technology
  • Understands how to use a Mac computer
  • Experience using a CRM and ticketing tools like Zendesk
Benefits
  • Health, dental & vision coverage
  • Paid parental leave
  • 12 paid holidays
  • Professional development budget
  • Awesome vacation package
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
CRMticketing toolsZendeskMac computer
Soft Skills
customer supportcommunicationcustomer feedbackproblem-solving