Technical Project Manager

True Fit

Technical Project Manager leading SaaS implementations and integrations for True Fit’s retail fit platform. Supporting apparel and footwear retailers through onboarding, troubleshooting, and platform adoption.

Posted 8/8/2026full-timeRemote • 🇮🇳 IndiaMid-LevelSenior💰 ₹1,500,000 - ₹2,800,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing customer implementations and integrations for SaaS solutions, ensuring timely project delivery and exceptional customer support. Proficient in translating technical concepts for diverse audiences while maintaining strong relationships with stakeholders.

Highest-signal resume keywords

Technical Project ManagementCustomer Relationship ManagementSaaS Implementation ExperienceProject Management ToolsAnalytical Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

JavaScriptHTMLCSSREST APIsSQLETL ConceptsTechnical SupportImplementation ConsultingOnboardingTroubleshooting

Soft Skills

Organizational SkillsAttention to DetailCommunication SkillsCustomer-First ApproachOwnership and Accountability

Tools & Technologies

Project Management PlatformsIssue Tracking SystemsCustomer Support PlatformsTicketing Systems

Industry Keywords

RetailEcommerceSaaS SolutionsCustomer SupportImplementation Methodologies

Tech Stack

Tools & technologies

ETLJavaScriptSQL

About the role

Key responsibilities & impact

Serve as the primary point of contact for customer implementations, integrations, and ongoing technical support
Guide apparel and footwear retailers through onboarding and long-term platform adoption
Manage multiple concurrent implementation projects from kickoff through launch
Ensure milestones, timelines, and deliverables are completed on schedule
Proactively manage scope, risks, priorities, and customer expectations
Respond to customer inquiries and technical support requests via ticketing systems, email, and virtual meetings
Meet established service level agreements (SLAs)
Partner with Engineering, Product, Customer Success, and external stakeholders to troubleshoot and resolve technical and implementation challenges
Provide consultative guidance and translate technical concepts into clear recommendations
Communicate project progress, timelines, risks, and resolutions to customers and internal stakeholders
Create and maintain project documentation, implementation guides, knowledge base articles, and customer-facing support resources
Stay current on product capabilities, releases, and platform enhancements
Share actionable customer feedback with Product and Engineering teams
Improve implementation methodologies, support processes, documentation, and internal tools

Requirements

What you’ll need

3+ years of experience implementing, onboarding, or supporting SaaS solutions in a customer-facing role
Experience as a Technical Project Manager, Implementation Consultant, Solutions Engineer, or Technical Support Engineer
Demonstrated success managing multiple projects simultaneously in a fast-paced environment
Exceptional organizational skills and attention to detail
Strong project management, customer relationship management, and communication skills
Ability to explain technical concepts to technical and non-technical audiences
Excellent analytical, troubleshooting, and problem-solving skills
Consultative, customer-first approach
Experience using project management, issue tracking, and customer support platforms
Strong ownership, accountability, and commitment to outstanding customer experiences
Technical aptitude and ability to quickly learn new technologies
Experience with JavaScript, HTML, CSS, REST APIs, SDKs, SQL, FTP, and ETL concepts is a plus
Experience supporting retail, ecommerce, or SaaS software solutions is preferred
Availability to begin full-time immediately is preferred
Availability during U.S. Eastern Time business hours, approximately 9:00 a.m.–5:00 p.m. ET
Must currently reside in India
Must be comfortable communicating directly with external customers via email, phone calls, and video conferencing

Benefits

Comp & perks

Health and wellness benefits
Employee Assistance Program
Day Off For Your Birthday
Paid four-week Sabbatical leave every five years of service
Monetary bonus to help fund the sabbatical adventure
Inclusive, diverse, and accepting work environment
Work-life balance support