Trucking People - Now Hiring!

Technical Support Operator

Trucking People - Now Hiring!

contract

Posted on:

Location Type: Office

Location: Austin • Texas • 🇺🇸 United States

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Salary

💰 $24 - $28 per hour

Job Level

Mid-LevelSenior

About the role

  • Provide continuous remote monitoring and real-time decision-making for autonomous vehicles under constant supervision
  • Critical thinking to ensuring fleet safety and reliability during the transition to fully driverless operations — without an onboard safety engineer
  • Actively monitor an assigned vehicle using the Remote Command (RC) interface and multiple camera feeds
  • Proactively intervene when necessary, using system tools
  • Log all interventions and key observations in real time (Notion/Google Sheets)
  • Conduct post-trip reviews and flag any anomalies
  • Participate in Root Cause Analysis (RCA) sessions and contribute to the edge-case knowledge base
  • Track and report operational metrics
  • Ensure a clean shift handoff by communicating key context to the incoming Shift Lead

Requirements

  • Experience in technical support, dispatch, or operations (e.g., IT, transportation)
  • Strong decision-making skills under pressure
  • High attention to detail and disciplined documentation practices
  • Basic understanding of autonomous vehicle systems or a strong willingness to learn
  • Preferred: Experience with geolocation tools or Remote Command (RC) interfaces
  • Familiarity with perception and planning concepts in autonomous systems
  • Skills in log analysis or working with event data

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
log analysisevent data analysisautonomous vehicle systems understandinggeolocation toolsRemote Command (RC) interfacecritical thinkingdocumentation practicesoperational metrics trackingRoot Cause Analysis (RCA)anomaly detection
Soft skills
decision-making under pressureattention to detailcommunicationproactive interventiondisciplineteam collaborationproblem-solvingreal-time observationcontextual communicationadaptability