Account Manager

• Manage complex client relationship(s) and advocate for the client
• Build and maintain relationships at all levels and strategic partnerships with c-suite executive leadership across the client organization
• Oversee all engagements with the client to achieve consistency in strategy, messaging and quality of interaction, adjust contractual scope as appropriate.
• Provide oversight of implementation delivery to ensure that value is delivered to the client as committed
• Continuously grow the reference-ability of the client and ensure clients actively promote the value of the client relationship
• Establish best practices for client profitability management, including invoicing, accounts receivable, cash collections, write-off processes and contractual interactions
• Serve as the escalation point and facilitate resolution of issues requiring executive attention
• Manage the overall execution and relationships within assigned clients.
• Track and report client status, outlining clients at risk and where additional opportunities for sales exist.
• Work with consulting to define an optimal strategy for clients to enhance efficiency and profitability.
• Building and maintaining strategic partnerships at all levels of the organization in addition to overseeing all company related engagements, growing overall reference-ability, driving value, maintaining and advancing growth strategies and revenue and managing daily operational processes and interactions.
• Coordinate with TruBridge Financial Health to create an optimal client experience between business units.

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