Operational Account Manager
HALO Branded Solutions
Strategic Account Manager
TruBridge
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Manage complex client relationship(s) and advocate for the client
- Build and maintain relationships at all levels and strategic partnerships with c-suite executive leadership across the client organization
- Oversee all engagements with the client to achieve consistency in strategy, messaging and quality of interaction, adjust contractual scope as appropriate.
- Provide oversight of implementation delivery to ensure that value is delivered to the client as committed
- Continuously grow the reference-ability of the client and ensure clients actively promote the value of the client relationship
- Establish best practices for client profitability management, including invoicing, accounts receivable, cash collections, write-off processes and contractual interactions
- Serve as the escalation point and facilitate resolution of issues requiring executive attention
- Manage the overall execution and relationships within assigned clients.
- Track and report client status, outlining clients at risk and where additional opportunities for sales exist.
- Work with consulting to define an optimal strategy for clients to enhance efficiency and profitability.
- Building and maintaining strategic partnerships at all levels of the organization in addition to overseeing all company related engagements, growing overall reference-ability, driving value, maintaining and advancing growth strategies and revenue and managing daily operational processes and interactions.
- Coordinate with TruBridge Financial Health to create an optimal client experience between business units.
Requirements
- Excellent communication (written and oral) and interpersonal skills.
- Strong organizational, multi-tasking, and time-management skills.
- Must be detail oriented and able to follow through on issues to resolution.
- Must be able to act both independently and as a team member.
- 5 plus years of experience with strategic account management
- Strong relationship builder with an ability to listen and connect the dots for the betterment of the client.
- Experience with influencing and motivating multiple teams to connect
- Strong analytical skills
- Willingness to travel as needed: 40% - 80%
Benefits
- Work remotely with a work/life balance approach
- Robust benefits offering, including 401(k)
- Generous time off allotments
- 10 paid holidays annually
- Employer-paid short term disability and life insurance
- Paid Parental Leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
strategic account managementanalytical skills
Soft skills
communication skillsinterpersonal skillsorganizational skillsmulti-tasking skillstime-management skillsdetail orientedindependent workteam collaborationrelationship buildinginfluencing skills
