Technical Support Specialist
TruBridge
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Assist internal and external customers with technical support and assistance regarding electronic billing software needs
- Machine Readable File and Shoppable Services Support
- Eligibility Verification Support for use with RCM or another Third Party EHR
- Good Faith Estimate Letter creation and modifications
- PLE Profile modeling and review
- Answer incoming call queue and monitor a manual support queue
- Research and special projects assigned by management
- Assist customers with ongoing support and troubleshooting for eligibility and Patient Liability Estimator applications
Requirements
- High degree of self-motivation
- Strong organizational skills
- Ability to positively represent the company
- Above average oral and written communication skills
- Ability to work independently
- High degree of critical thinking skills
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical supportelectronic billing softwareeligibility verificationPatient Liability EstimatorGood Faith Estimate LetterPLE Profile modelingtroubleshooting
Soft Skills
self-motivationorganizational skillscommunication skillsindependencecritical thinking