Customer Success Consultant
TruBridge
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Maintain and manage relationships with multiple clients
- Collaborate with other business units and/or internal teams to ensure client satisfaction
- Serves as a point of contact for all customers and interact with clients through meetings, emails, and escalation resolution
- Ensure communication between client and internal teams
- Ensure customer emails are addressed within 24 hours with a timeline or resolution to the concern/request presented
- Responsible for facilitating project plan timelines and communicating with the customer
- Drive process improvements across customer and internal teams by identifying challenges and revenue opportunities for customers
- Identify upsell opportunities and connect Client Executive with the client
- Provide a high level of value and customer service to both our clients by identifying and efficiently resolving issues
- Perform additional projects and job duties as assigned
Requirements
- Bachelor’s Degree, or equivalent, preferred
- 4+ years Client/Account management or related experience
- General understanding of project management procedures
- Proficient in Microsoft Word, Outlook, and Excel
Benefits
- Work remotely with a work/life balance approach
- Robust benefits offering, including 401(k)
- Generous time off allotments
- 10 paid holidays annually
- Employer-paid short term disability and life insurance
- Paid Parental Leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementclient managementaccount management
Soft skills
communicationcustomer serviceproblem solvingcollaborationrelationship management
Certifications
Bachelor’s Degree