Consulting Engineer

TRT Global

Providing L3 backend support and technical solutions for IT server and storage systems. Engaging with clients to ensure accurate implementation and maintenance of solutions for IT infrastructure.

Posted 7/30/2026full-timeClark Freeport Zone • 🇵🇭 PhilippinesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in backend support, incident management, and technical solution design, with a strong focus on customer engagement and documentation. Proficient in providing technical guidance and support for hardware and software fault resolution in complex environments.

Highest-signal resume keywords

AIX - IBM Certified System ExpertIBM Storage - IBM Certified SpecialistLinux - RedHat Certified System AdministratorMicrosoft - MCSE: Server InfrastructureNetworking Server and Storage Hardware Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Backend SupportIncident ManagementTechnical RecommendationsChange Request DocumentationScope of Work DocumentationProject ImplementationFault ResolutionTechnical Procedure DocumentationCustomer Requirement AnalysisPre-Sales Consultation

Soft Skills

Customer CommunicationTechnical PresentationTeam CollaborationProblem SolvingTechnical Guidance

Tools & Technologies

VMWareHP-UXSolarisCisco NetworkingJuniper Networking

Certifications & Qualifications

IBM Certified System ExpertIBM Certified Specialist - Midrange Storage Technical SupportLinux Professional Institute Certification 2Microsoft Certified Solutions ExpertHP-UX Certified System EngineerOracle Certified ProfessionalVMWare Certified ProfessionalCisco Certified ProfessionalJuniper Certified ProfessionalIBM Certified Deployment Professional

Industry Keywords

Remote Break-Fix MaintenanceIT Server SupportStorage SupportNetworking Operating System SupportUNIX Software IssuesWindows Software Issues

Tech Stack

Tools & technologies

LinuxOracleUnixVMware

About the role

Key responsibilities & impact

Provide L3 backend support to escalated tickets.
Conduct incident changes related to server, storage, and networking hardware and software.
Analyse customer requirements to ensure TRT’s solution is technically accurate and complete by providing technical recommendations and formulating pre-sales consultations forms (PSC’s).
Conduct high-level changes to a customer’s environment by creation Change Request Form (CRF) and Scope of Work (SOW) documentation.
Engage in short to long term professional services project implementation and deployment.
Frequently communicate with the customer throughout the job delivery process.
Attend pre-sales meetings, conduct solution design and presentations, and answer technical queries from the customer.
Provide technical guidance and support to Global Support Delivery (GSD) and Field Engineers (FE) for escalated service calls.
Attend the customer site when necessary to perform escalated hardware or software fault resolution.
Document technical procedures and processes and update TRT knowledge database.

Requirements

What you’ll need

Candidates must possess a College Degree Holder.
With Training and Certification would be an advantage.
Depending on the CE’s primary skillset(s) maintain minimum certification on each of the technologies.
AIX - IBM Certified System Expert
IBM Storage - IBM Certified Specialist - Midrange Storage Technical Support
Linux – Linux Professional Institute – Certification 2 or RedHat Certified System Administrator
Microsoft - Microsoft Certified Solutions Expert (MCSE): Server Infrastructure
HP-UX - HP-UX Certified System Engineer
Solaris – Oracle Certified Professional
VMWare – VMWare Certified Professional
CCNA / CCNA – Cisco Certified Professional
JNCD / JNCIA – Juniper Certified Professional
TSM - IBM Certified Deployment Professional
Must have 7 years up of experience handling remote break-fix hardware device maintenance, IT Server, Storage and Networking Operating System support.
Must have 7 years up of experience in networking server and storage hardware and software.
Must have exposure/experience in analysis of Networking, Storage, UNIX and Windows related software issues.

Benefits

Comp & perks

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