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Membership and Operations Coordinator
Trout UnlimitedMembership and Operations Coordinator at Trout Unlimited delivering exceptional member service and accurate processing. Collaborating with internal teams to enhance member satisfaction and engagement.
About the role
Key responsibilities & impact- Serve as a primary point of contact for returned inventory and related follow-up
- Maintain and update caging comparison data and life membership tracking reports
- Maintain website content and respond to member inquiries submitted through the website
- Maintain and update membership and donor records in TU’s membership and fundraising CRM (NetForum), ensuring accuracy, compliance, and data integrity
- Process memberships (including bulk memberships), donations, and fulfillment requests
- Coordinate with Donor Communications to assist in the generation and distribution of tax acknowledgment letters, in honor of and in memory of gifts, assist with elective donor annual acknowledgment/receipting process, respond to and coordinate ad hoc requests for copies of acknowledgment letters from individual donors / members, maintain headquarters donor acknowledgment tracking spreadsheets
- Collaborate with internal teams and external vendors to support member engagement, fulfillment accuracy, and overall member satisfaction
- Receive, sort, and open gifts and correspondence at TU headquarters and distribute to in-office headquarters staff and scan and send mail to remote staff
- Assist with the entry and processing of gifts and contributions received at TU headquarters in a timely and accurate manner
- Handle all aspects of workplace giving/match program for both membership and donation transactions
- Handle all DAF portal and workplace giving substantiation processes, and coordinate and respond to gift transfer instruction requests from donors and donors’ representatives
- Prepare and process regular check deposits, as well as refunds and chargebacks, in accordance with internal controls and procedures
- Serve as central membership and donation transaction ombudsperson for internal staff with transaction questions
Requirements
What you’ll need- Bachelor’s degree and at least one (1) to three (3) years of professional experience in customer service, call center operations, or membership services
- Excellent communication skills with a member-first mindset
- Strong attention to detail and accuracy in data entry and record-keeping
- Experience with CRM systems (NetForum, or other major fundraising CRM experience preferred) and Microsoft Office Suite
- Ability to manage multiple priorities and adapt in a fast-paced environment
- Experience working with third-party vendors a plus
- Commitment to TU’s mission and values; passion for angling preferred.
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Trout Unlimited Website LinkedIn All Job Openings 201 - 500 employees Founded 1959 🤝 Non-profit 🌍 Social Impact 📚 Education Non-profit
- Social Impact
- Education Trout Unlimited is a non-profit organization dedicated to the conservation of freshwater streams, rivers, and watersheds, particularly those that support wild and native trout and salmon. The organization encourages community involvement and offers membership opportunities, allowing individuals to contribute to conservation efforts through donations, volunteer work, and advocacy. Trout Unlimited undertakes various projects and initiatives aimed at protecting, restoring, and reconnecting critical water systems across the United States. It seeks to build coalitions and pass legislation to safeguard aquatic environments for future generations, providing educational programs and resources to promote its mission. Membership and Operations Coordinator 🔥 1 hour ago 🏢🏡 Arlington – Hybrid 💵 $23 - $25 / hour ⏰ Full Time 🟢 Junior ⚙️ Operations Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Serve as a primary point of contact for returned inventory and related follow-up
- Maintain and update caging comparison data and life membership tracking reports
- Maintain website content and respond to member inquiries submitted through the website
- Maintain and update membership and donor records in TU’s membership and fundraising CRM (NetForum), ensuring accuracy, compliance, and data integrity
- Process memberships (including bulk memberships), donations, and fulfillment requests
- Coordinate with Donor Communications to assist in the generation and distribution of tax acknowledgment letters, in honor of and in memory of gifts, assist with elective donor annual acknowledgment/receipting process, respond to and coordinate ad hoc requests for copies of acknowledgment letters from individual donors / members, maintain headquarters donor acknowledgment tracking spreadsheets
- Collaborate with internal teams and external vendors to support member engagement, fulfillment accuracy, and overall member satisfaction
- Receive, sort, and open gifts and correspondence at TU headquarters and distribute to in-office headquarters staff and scan and send mail to remote staff
- Assist with the entry and processing of gifts and contributions received at TU headquarters in a timely and accurate manner
- Handle all aspects of workplace giving/match program for both membership and donation transactions
- Handle all DAF portal and workplace giving substantiation processes, and coordinate and respond to gift transfer instruction requests from donors and donors’ representatives
- Prepare and process regular check deposits, as well as refunds and chargebacks, in accordance with internal controls and procedures
- Serve as central membership and donation transaction ombudsperson for internal staff with transaction questions 🎯 Requirements
- Bachelor’s degree and at least one (1) to three (3) years of professional experience in customer service, call center operations, or membership services
- Excellent communication skills with a member-first mindset
- Strong attention to detail and accuracy in data entry and record-keeping
- Experience with CRM systems (NetForum, or other major fundraising CRM experience preferred) and Microsoft Office Suite
- Ability to manage multiple priorities and adapt in a fast-paced environment
- Experience working with third-party vendors a plus
- Commitment to TU’s mission and values; passion for angling preferred. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs
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Hard Skills & Tools
data entryrecord-keepingmembership processingdonation processinggift processingtax acknowledgment generationworkplace givingDAF portal managementcheck depositsrefund processing
Soft Skills
communication skillsattention to detailmember-first mindsetadaptabilitymulti-priority management
Certifications
Bachelor's degree