Junior Account Manager – SaaS, Contract & Customer Support
Troi GmbH
full-time
Posted on:
Location Type: Hybrid
Location: Munich • Germany
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Job Level
About the role
- Customer Success: Support our customers during ongoing operations; serve as the point of contact for commercial and usage-related matters
- Customer Support: Document relevant information in our systems and ensure transparency about the current status
- Contract Management & Renewals: Handle contractual matters such as terms, durations, and amendments
- Upselling & Relationship Development: Identify opportunities for expansions and additional services
Requirements
- Commercial Understanding: Interest in contractual and commercial matters; careful and reliable
- SaaS Experience & System Understanding: Experience in the SaaS environment and a solid understanding of how software is used in everyday work
- Structured Working: Keep track of open tasks and next steps, coordinate internally, and close issues thoroughly
Benefits
- Modern, results-oriented work model—focused on outcomes rather than location or hours
- Flat hierarchies, room for your input, and a great team that supports you at all times
- A pleasant, modern office in Munich West (Donnersbergerbrücke) right at the S-Bahn, with the option to work flexibly from home
- Regular team events (e.g., office lunches, Oktoberfest outings, Christmas parties, and more)
- Our workcation program allows you the freedom to work temporarily from anywhere in the world
- An Impact Day where the team contributes something positive to the environment
- Sustainable working practices and economic responsibility
- 28 paid vacation days per year plus additional days off on Christmas Eve (Dec 24) and New Year's Eve (Dec 31)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer successcustomer supportcontract managementupsellingrelationship developmentcommercial understandingstructured working