Knowledge Management Specialist

Trodo

Knowledge Management Specialist creating and maintaining documentation for Trodo’s European automotive e-commerce platform. Structuring content for employees, customers, chatbots, and Generative AI tools.

Posted 8/17/2026full-timeMārupe • 🇱🇻 LatviaMid-LevelSenior💰 €2,100 - €2,300 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in knowledge management and technical writing, with a strong ability to create and maintain user-friendly documentation, including SOPs and FAQs. Proficient in collaborating with subject matter experts to ensure content accuracy and adapting materials for diverse audiences, including AI-powered tools.

Highest-signal resume keywords

Knowledge ManagementTechnical WritingContent ManagementEditing and ProofreadingCustomer Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Knowledge Base CreationSOP DevelopmentProcedure Guide MaintenanceContent StructuringVersion Control

Soft Skills

Detail-OrientedProactiveIndependent WorkCollaboration

Tools & Technologies

Help Center Content ManagementSelf-Service MetricsGenerative AI Tools

Industry Keywords

Process DocumentationContent ImprovementQuality AssuranceCustomer Experience Principles

About the role

Key responsibilities & impact

Turn operational workflows, technical processes, and policies into clear, user-friendly documentation
Maintain and improve knowledge bases, FAQs, SOPs, procedure guides, and Help Center content
Define and maintain documentation standards, templates, version control, and review processes
Regularly review existing content to identify gaps, outdated information, and inconsistencies
Structure content for internal teams, customers, chatbots, and Generative AI tools
Use self-service metrics and feedback to prioritize content improvements
Collaborate with subject matter experts to ensure documentation is accurate and useful

Requirements

What you’ll need

Experience in knowledge management, content management, technical writing, customer experience, process documentation, or a related field
Hands-on experience creating and maintaining knowledge bases, SOPs, FAQs, procedure guides, or Help Center content
Strong ability to turn complex information into clear and structured content
Understanding of knowledge management, self-service, and customer experience principles
Ability to adapt content for internal teams, customers, and AI-powered tools
Strong editing, proofreading, and quality assurance skills
Structured, detail-oriented, proactive, and comfortable managing several priorities
Confident working independently and collaborating with subject matter experts
Excellent written English

Benefits

Comp & perks

Extended health insurance
Flexible benefits (extra holidays or paid GYM)
Growth & development opportunities
Employee Purchase Program
Mental health support program
Fruits (and ice cream during summer), and refreshments in the office
Family-friendly workplace
Celebrations of employee's important life moments
Team buildings and corporate events