Customer Support Representative

TRM Labs

Customer Support Representative ensuring customer inquiries are addressed while investigating bugs and collaborating with engineering team. Supporting non-technical B2B SaaS users effectively and empathetically.

Posted 6/1/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $60,000 - $90,000 per yearWebsite

About the role

Key responsibilities & impact

Own the customer inbox
Investigate bugs end-to-end
Work the queue with engineering
Close the loop with customers

Requirements

What you’ll need

B2B SaaS support for non-technical end users
Strong written communicator
Comfortable working with AI tools
Organized in a queue-driven environment
Patient and empathetic

Benefits

Comp & perks

Health insurance
Professional development opportunities
Flexible working arrangements

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

strong written communicatororganizedpatientempathetic