TRM Labs

Account Director, Crypto

TRM Labs

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

Lead

About the role

  • Build trusted relationships with leaders across crypto exchanges, DeFi protocols, fintechs, hedge funds, custodians, and other digital asset players; identify priorities, use cases, regulatory needs, budgets, and decision-making processes.
  • Spearhead the implementation of blockchain intelligence into customer workflows to enable risk management, compliance, and security outcomes.
  • Own, plan, execute, and quarterback activities to nurture relationships across a diverse portfolio of crypto organizations, driving renewals, upsells, cross-sells, and expansions.
  • Create and execute strategic plans for your territory to meet revenue and churn metrics while uncovering new opportunities in the crypto market.
  • Hone product expertise and crypto industry knowledge across the sales process—from product demonstrations to advisory sessions and innovation workshops.
  • Gather and prioritize customer feedback from the crypto community and champion it internally to influence product direction.
  • Develop a roster of delighted crypto customers to serve as champions, referrals, and design partners.
  • Rapid Opportunity Assessment: qualify/disqualify opportunities quickly and add >$500k in qualified pipeline each month.
  • Sales Campaigns: develop two new sales campaigns each month to accelerate pipeline growth and generate in-quarter opportunities.
  • Strategic Sales Planning: regularly update and evaluate strategic sales plans for Tier 1 customers and identify Tier 1 prospects monthly.

Requirements

  • 8+ years of experience selling SaaS products OR 4+ years with deep domain knowledge in digital assets, blockchain, or crypto compliance.
  • Experience with virtual currencies, decentralized applications, and their role in global financial networks.
  • Strong knowledge of crypto-native organizations (exchanges, DeFi protocols, custodians, payment providers, etc.), their workflows, procurement processes, and organizational structures.
  • Familiarity with the evolving regulatory and compliance landscape around cryptocurrencies (e.g., AML, sanctions, licensing).
  • Deep knowledge of blockchain intelligence and digital assets; comfortable navigating complex processes to close six- and seven-figure deals.
  • Strong customer-facing presentation and listening skills; ability to establish credibility with senior crypto executives, founders, and compliance leaders.
  • Ability to translate crypto-specific pain points into compelling value propositions (storytelling skill).
  • Ability to manage a high volume of crypto accounts with rapidly changing dynamics.
  • Adaptable, autonomous, and able to execute quickly in a fast-moving market.
  • Excellent communication skills to explain complex crypto concepts effectively.
  • Collaborative mindset; ability to work across cross-functional teams and multiple organizational levels.
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