Senior Software Engineer, Commissions, Payments & Payroll Systems
EnrollHere, Inc.
Node.js
Deployment Strategist, Financial Institutions
TRM Labs
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $128,000 - $148,000 per year
Job Level
Mid-LevelSenior
Tech Stack
Node.js
About the role
- Act as a trusted advisor, enabling financial institutions to maximize the effectiveness of TRM's platform within their compliance, risk, and investigative functions.
- Confidently explain complex technical and investigative concepts, supporting customer teams in interpreting blockchain data and conducting financial crime investigations.
- Build and deliver product demonstrations tailored to compliance officers, investigators, and risk teams.
- Conduct structured training sessions to ensure the platform is embedded into customers’ day-to-day compliance programs.
- Serve as the “Voice of the Customer” by channeling customer feedback to product and engineering teams to influence product direction.
- Monitor customer engagement and usage trends, identifying risks and opportunities to drive measurable outcomes.
- Proactively identify early signals of churn risk and implement effective mitigation strategies.
- Establish a consistent engagement cadence with customer stakeholders to understand institutional priorities, regulatory obligations, and emerging risks.
- Draft and send client alerts about new sanctions and tool updates within hours; validate client traces and gather intelligence on VASPs promptly; respond to urgent client inquiries as needed.
Requirements
- 5+ years of professional experience, ideally with Private Sector (e.g., financial services, fintech, banking).
- Hands-on experience with virtual currencies and blockchain analytics, ideally within a compliance or investigative context; strong appetite to deepen expertise in these areas is essential.
- Proven ability to structure complex problems, prioritize critical issues, and deliver actionable solutions.
- Exceptional attention to detail and rigor, particularly in regulatory and investigative contexts.
- Ability to distill and communicate complex technical and investigative concepts to diverse stakeholders, from compliance officers to senior executives.
- Comfort operating in fast-paced, dynamic environments where regulatory expectations and priorities evolve quickly.
- Strong collaboration skills and ability to influence outcomes in cross-functional settings.
- Willingness and ability to travel within the United States as required.
