Junior Customer Service Representative
Trivium Packaging
full-time
Posted on:
Location Type: Hybrid
Location: Deventer • 🇳🇱 Netherlands
Visit company websiteJob Level
Junior
Tech Stack
ERP
About the role
- As a Junior Customer Service Representative, you will support the daily order-to-cash process and assist in maintaining strong customer relationships.
- You’ll work closely with senior team members and internal departments to ensure smooth operations and gain hands-on experience in customer service and supply chain coordination.
- Assist with order entry and updates in SAP under supervision
- Respond to basic customer inquiries regarding orders and deliveries
- Support the team in resolving delivery or invoice issues
- Help maintain accurate customer data and pricing records
- Collaborate with internal departments to ensure timely order fulfillment
- Learn and support demand forecasting activities
- Participating in the customer onboarding process by gathering necessary information
- Shadow senior staff in managing litho design coordination and invoicing
Requirements
- Associate degree or equivalent; bachelor’s degree preferred
- Basic knowledge of business or technical fields is a plus
- Proficient in English & Dutch (B2 or higher)
- German language skills are a bonus
- Familiarity with MS Office (Excel, Outlook, Word)
- Exposure to ERP systems like SAP is helpful but not required
- Willingness to learn CRM tools (e.g., Salesforce)
Benefits
- Working in a healthy, world-class organization with a supportive atmosphere
- Supportive team culture and collaborative environment
- Training programs to build your skills and confidence
- Opportunities to grow into more Senior roles
- A healthy work-life balance and a respectful workplace
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
order-to-cash processorder entrydemand forecastingcustomer data managementinvoice resolution
Soft skills
customer relationship managementcollaborationcommunicationproblem-solvingwillingness to learn
Certifications
Associate degreeBachelor's degree