Client Success Manager

Trivium Group

Client Success Manager at Trivium Group, handling 20-40 client accounts in Amazon growth agency. Ensuring client retention and performance through strategic oversight and detailed analysis.

Posted 6/19/2026full-timeRemote • Wyoming • 🇺🇸 United StatesMid-LevelSenior💰 $3,000 - $5,000 per monthWebsite

About the role

Key responsibilities & impact

Own 20–40 client accounts end-to-end
You are the single point of accountability for client results and retention
Run onboarding, set strategy, deliver results, retain the account — the full lifecycle
2-hour response time during business hours, no exception
Analyze brands' performance and profitability weekly
Diagnose problems before the client notices them
Translate numbers into clear, confident client communication
Build and follow structured processes for every account (audits, keyword research, campaign architecture, optimization cycles)
Log every change. Document every decision. Nothing slips through the cracks.
Coordinate with PPC strategists daily — you own the relationship, they own execution, and both of you own the result
Flag and escalate within hours, not days
We don’t do slow. Scaling decisions get 2–3 weeks to play out, then we adjust. Every week has a purpose.
When something breaks, you fix it the same day or escalate by EOD
You’ll manage 1,000+ Slack messages a day with structure and discipline — unread = your to-do list
If performance is flat for 3 weeks, you’re already pitching the strategic pivot

Requirements

What you’ll need

3+ years of CSM or account management experience at a digital/e-commerce agency (Amazon agency experience is a major plus)
You’ve managed 20+ client accounts simultaneously and didn’t drop the ball
You’re analytical — you think in ACOS, TACOS, sessions, conversion rate, and margin
You’re fast — you hate waiting, you hate bottlenecks, you move things forward
You’re detailed — your reports don’t have typos, your data is always current, your processes are documented
You communicate with clarity and confidence — clients trust you because you know what you’re talking about
You take ownership — you don’t say “that’s not my job”
Fluent English (written and spoken — advanced level required)

Benefits

Comp & perks

100% Remote
25 PTO days + 9 paid holidays
Professional development + direct mentorship from leadership
Join an 80+ person agency ranked Inc. 5000 #170, managing $24M+ in Amazon ad spend

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementclient retentionperformance analysiskeyword researchcampaign optimizationdata documentationstrategic planningPPC coordinationACOSTACOS

Soft Skills

analytical thinkingcommunicationownershipattention to detailproblem-solvingtime managementdisciplineclarityconfidencefast-paced work