Client Success Manager

Trivium Group

Client Success Manager responsible for client lifecycle management and collaboration with media buying team. Ensuring client satisfaction and retention while supporting growth and scalability.

Posted 5/29/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $55,000 - $60,000 per yearWebsite

About the role

Key responsibilities & impact

You will own the full client lifecycle from onboarding to ongoing account management, act as the primary point of contact for a growing portfolio of clients, and work hand-in-hand with the media buying team to ensure results, retention, and an exceptional client experience.
This role reports directly to the founder and is designed to take all client-facing responsibilities off leadership's plate so the company can continue to scale. The right person will have a clear growth path into a Director-level leadership position as the team expands.

Requirements

What you’ll need

Experience: 1–3+ years in a client-facing role — client success, account management, customer success, or similar.
Communication: Exceptional verbal and written English. Must present as a native-level American English speaker on client calls — this is non-negotiable.
Meta Ads Literacy: Ability to learn and speak confidently about Meta Ads Manager, campaign metrics, and lead generation fundamentals. You do not need to be a media buyer, but you must be able to answer client questions.
Tools: Comfortable working with Google Suite (Sheets, Docs, Drive), project management platforms (e.g., ClickUp), CRM systems and Meta Business Suite / Ads Manager.
Mindset: Proactive, coachable, high-ownership operator who thrives in a fast-paced, scaling environment. You take initiative, solve problems independently, and treat the business like your own.
Availability: Able to work 10:00 AM – 6:00 PM ET (or 10:00 AM – 7:00 PM ET to accommodate West Coast clients). Flexible on non-client-facing hours.

Benefits

Comp & perks

Salary: $55,000 – $60,000 per year (base).
Growth: Direct mentorship from the founder.
Culture: Performance-driven but genuinely caring. Transparent communication, open-door leadership.
Impact: High-visibility, high-impact role where your work directly determines client retention, revenue growth, and company trajectory.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

client successaccount managementcustomer successMeta Ads Managercampaign metricslead generation

Soft Skills

exceptional communicationproactivecoachablehigh-ownershipproblem-solvinginitiative