Senior Operations Manager

Trivium Group

Senior Operations Manager overseeing operations for a high-ticket consulting agency. Focused on system integrity, strategic execution, and performance management within a rapidly growing environment.

Posted 5/11/2026full-timeRemote • District of Columbia, Florida, Illinois, Massachusetts, Texas • 🇺🇸 United StatesSenior💰 $100,000 - $160,000 per yearWebsite

Tech Stack

Tools & technologies

Vault

About the role

Key responsibilities & impact

Own the tech stack. Ensure our project management software, CRM, and communication tools are integrated and used properly.
Build the "Knowledge Base." Oversee the creation and maintenance of the vault containing all company SOPs, scripts, and workflows.
Conduct weekly 1:1s with department heads to track progress against quarterly rocks.
Hold the team accountable to the standard. You are the "Keeper of the Bar."
Act as the central hub for major company initiatives (e.g., event launches, geographic expansion).
Ensure projects stay on budget and on schedule, identifying and removing blockers before they stall progress.
Review departmental spending and budgets with the CEO.
Analyze operational data to identify trends in client churn, sales efficiency, and delivery capacity.
Own the cadence: Daily Huddles, Weekly Lead-Team Meetings, and Quarterly Offsites.
Ensure communication is crisp, meetings are productive, and action items are captured.

Requirements

What you’ll need

Senior Leadership Experience: 5+ years in a senior operations role (COO, Director of Ops, or GM) within a professional services, coaching, or high-growth agency environment.
Systems Track Record: You must be able to show us the actual systems you have built. If you only "managed a team that built it," you are not the right fit.
Remote Discipline: Ability to lead a distributed team across multiple time zones while remaining highly visible and accessible.
Eastern Time Alignment: Availability during core ET business hours is mandatory.
Software Mastery: Expert proficiency in Project Management (ClickUp preferred), CRM systems (GoHighLevel/HubSpot), and Slack.

Benefits

Comp & perks

Full health, dental, vision.
PTO.
Travel covered.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementoperational analysisbudget managementSOP creationworkflow managementdata analysisteam accountabilityremote team leadershipsystems building

Soft Skills

communicationleadershiporganizational skillsvisibilitydisciplinemeeting facilitationaccountability