Director of Operations

Trivium Group

Director of Operations managing systems and performance in a high-ticket coaching firm. Leading operational strategies and ensuring execution of the vision set by the CEO.

Posted 5/7/2026full-timeRemote • District of Columbia, Florida, Illinois, Massachusetts, Texas • 🇺🇸 United StatesLead💰 $100,000 - $160,000 per yearWebsite

About the role

Key responsibilities & impact

System Integrity: Ensuring every department (Sales, Marketing, Success, Admin) has a clear, documented, and automated operating system.
Strategic Execution: Turning high-level visionary goals into project plans with clear owners, timelines, and milestones.
Performance Management: Ensuring the team hits their KPIs and that the company stays on its "rhythm" (Daily/Weekly/Quarterly).
Operational Leverage: Finding ways to increase output and revenue without a linear increase in headcount or effort.
Infrastructure & Systems Architecture: Own the tech stack. Ensure our project management software, CRM, and communication tools are integrated and used properly.
Departmental Performance & Accountability: Conduct weekly 1:1s with department heads to track progress against quarterly rocks.
Project Management & Delivery: Act as the central hub for major company initiatives (e.g., event launches, geographic expansion).
Financial & P&L Oversight: Review departmental spending and budgets with the CEO.
Operating Rhythm: Own the cadence: Daily Huddles, Weekly Lead-Team Meetings, and Quarterly Offsites.

Requirements

What you’ll need

Senior Leadership Experience: 5+ years in a senior operations role (COO, Director of Ops, or GM) within a professional services, coaching, or high-growth agency environment.
Systems Track Record: You must be able to show us the actual systems you have built. If you only "managed a team that built it," you are not the right fit.
Remote Discipline: Ability to lead a distributed team across multiple time zones while remaining highly visible and accessible.
Eastern Time Alignment: Availability during core ET business hours is mandatory.
Software Mastery: Expert proficiency in Project Management (ClickUp preferred), CRM systems (GoHighLevel/HubSpot), and Slack.

Benefits

Comp & perks

Full health, dental, vision
PTO
Travel covered

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementperformance managementfinancial oversightsystems architectureoperational leveragestrategic executionKPI trackingautomationinfrastructure managementteam leadership

Soft Skills

communicationaccountabilityremote leadershipvisibilitydisciplinecollaborationorganizational skillsproblem-solvingadaptabilitytime management