Trivium Group

Customer Success Manager

Trivium Group

full-time

Posted on:

Location Type: Remote

Location: Alabama • Kansas • United States

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Salary

💰 $3,500 - $4,500 per month

About the role

  • Serve as the main point of contact for client accounts
  • Conduct weekly or bi-weekly strategy calls with clients
  • Maintain proactive communication via calls, messaging, and updates
  • Ensure clients clearly understand campaign performance and results
  • Analyze marketing performance across:
  • Facebook Ads
  • Google Ads
  • SEO
  • Translate marketing data into clear, actionable insights for clients
  • Provide strategic recommendations to improve campaign performance
  • Own client satisfaction, retention, and relationship growth
  • Proactively address issues and prevent churn
  • Identify upsell opportunities when appropriate
  • Deliver customized performance reports to clients
  • Clearly explain campaign metrics and ROI
  • Coordinate with the fulfillment team to ensure deliverables are completed
  • Collect client testimonials, referrals, and Google reviews
  • Maintain strong long-term client partnerships

Requirements

  • 2–4 years experience in:
  • Customer Success
  • Account Management
  • Client Strategy
  • Digital Marketing Agency roles
  • Strong understanding of:
  • Facebook Ads
  • Google Ads
  • SEO
  • Experience managing client relationships in an agency environment
  • Ability to analyze marketing results and communicate strategy
  • Excellent verbal communication
  • Strong client relationship management
  • Strategic thinking and problem solving
  • Ability to lead client calls and hold structure
  • High ownership and accountability
  • Ability to manage multiple client accounts simultaneously
  • Strong organization and follow-through
  • GoHighLevel – CRM & client communication
  • Slack – internal communication
  • ClickUp – task and project management
Benefits
  • Fully remote work environment
  • Fast-growing digital marketing agency
  • Opportunity to work closely with leadership
  • Clear path to leadership roles
  • Performance-based compensation
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Facebook AdsGoogle AdsSEOmarketing performance analysiscampaign performance improvementclient satisfaction managementupsellingperformance reportingROI explanationclient relationship management
Soft Skills
verbal communicationstrategic thinkingproblem solvingownershipaccountabilityorganizationfollow-throughclient relationship managementleadershipmulti-tasking