Customer Success Manager

Trivium Group

Customer Success Manager for a fast-growing digital marketing agency managing client relationships and driving campaign performance.

Posted 4/17/2026full-timeRemote • Alabama, Kansas, Massachusetts, Ohio, Oklahoma, Texas • 🇺🇸 United StatesJuniorMid-Level💰 $3,500 - $4,500 per monthWebsite

About the role

Key responsibilities & impact

Serve as the main point of contact for client accounts
Conduct weekly or bi-weekly strategy calls with clients
Maintain proactive communication via calls, messaging, and updates
Ensure clients clearly understand campaign performance and results
Analyze marketing performance across:
Facebook Ads
Google Ads
SEO
Translate marketing data into clear, actionable insights for clients
Provide strategic recommendations to improve campaign performance
Own client satisfaction, retention, and relationship growth
Proactively address issues and prevent churn
Identify upsell opportunities when appropriate
Deliver customized performance reports to clients
Clearly explain campaign metrics and ROI
Coordinate with the fulfillment team to ensure deliverables are completed
Collect client testimonials, referrals, and Google reviews
Maintain strong long-term client partnerships

Requirements

What you’ll need

2–4 years experience in:
Customer Success
Account Management
Client Strategy
Digital Marketing Agency roles
Strong understanding of:
Facebook Ads
Google Ads
SEO
Experience managing client relationships in an agency environment
Ability to analyze marketing results and communicate strategy
Excellent verbal communication
Strong client relationship management
Strategic thinking and problem solving
Ability to lead client calls and hold structure
High ownership and accountability
Ability to manage multiple client accounts simultaneously
Strong organization and follow-through
GoHighLevel – CRM & client communication
Slack – internal communication
ClickUp – task and project management

Benefits

Comp & perks

Fully remote work environment
Fast-growing digital marketing agency
Opportunity to work closely with leadership
Clear path to leadership roles
Performance-based compensation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Facebook AdsGoogle AdsSEOmarketing performance analysiscampaign performance improvementclient satisfaction managementupsellingperformance reportingROI explanationclient relationship management

Soft Skills

verbal communicationstrategic thinkingproblem solvingownershipaccountabilityorganizationfollow-throughclient relationship managementleadershipmulti-tasking