Front Office Supervisor – Parental Leave Replacement

tristar Hotels

Front Office Supervisor coordinating front-office operations and guest care at tristar’s Holiday Inn Express Recklinghausen hotel. Managing complaints, bookings, standards, and staff training.

Posted 8/23/2026full-timeRecklinghausen • 🇩🇪 GermanyMid-LevelSenior💰 €36,360 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong capabilities in managing front-office operations, ensuring guest satisfaction, and compliance with franchise standards. Proficient in training staff and handling guest requests and complaints effectively.

Highest-signal resume keywords

Front-Office Operations ManagementGuest Complaint ManagementTraining and On-the-Job BriefingDaily Booking Status MonitoringManager on Duty Experience

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Professional and Friendly ApproachEffective CommunicationProblem-Solving

Industry Keywords

Guest Claims ManagementFranchise ComplianceShift Checklist ReviewSpecial Guest Requests Handling

About the role

Key responsibilities & impact

Coordinate and ensure smooth front-office operations
Welcome and assist guests in a professional and friendly manner
Handle special guest requests and challenges effectively
Manage complaints and guest claims
Monitor the daily booking status and initiate appropriate measures as needed
Complete and review daily front-office tasks in accordance with the shift checklist
Support day-to-day front-office operations during morning and evening shifts
Identify training needs and conduct briefings and on-the-job training
Serve as Manager on Duty
Ensure compliance with the franchise partner’s standards

Requirements

What you’ll need

Professional experience in a similar role
Willingness to support day-to-day front-office operations during morning and evening shifts
Ability to coordinate and ensure smooth front-office operations
Professional and friendly approach to guests
Ability to handle special guest requests and challenges
Experience in, or ability to perform, complaint and guest-claim management
Ability to monitor the daily booking status and initiate appropriate measures as needed
Willingness to complete and review daily front-office tasks in accordance with the shift checklist
Ability to identify training needs and conduct on-the-job briefings and training
Willingness to serve as Manager on Duty
Ensure compliance with the franchise partner’s standards
Relevant training and/or experience serves as the foundation for career development

Benefits

Comp & perks

An award-winning employer (named a TOP SME Employer by Focus-Business from 2018 to 2025)
A fixed-term employment contract to cover parental leave
At least 30 days of annual leave
25% night-shift premium for work performed between 10:00 p.m. and 7:00 a.m.
Pleasant working environment
Predictable working hours
Time off in lieu for overtime worked
Opportunity to contribute to a young, rapidly expanding company
Comprehensive onboarding covering all processes and standards, delivered by our experienced triSTARS team members
Career development opportunities toward a Front Office Manager position
A company guided by strong values and principles
Opportunities for professional development, personal growth, and sharing ideas
Provision and laundering of uniform items
Various employee discounts on events, services, and products through a corporate benefits program
Worldwide discounts at IHG hotels