Front Office Agent – STARS

tristar Hotels

Front Office Agent providing guest services at Holiday Inn Express Kaiserslautern. Welcoming guests, managing check-in/check-out, and administrative tasks in a hotel environment.

Posted 6/25/2026full-timeKaiserslautern • 🇩🇪 GermanyMid-LevelSenior💰 €2,710 per monthWebsite

About the role

Key responsibilities & impact

You see yourself as a host, warmly welcoming our guests and interacting with them openly and charmingly
You carry out guest check-ins and check-outs
You receive and process reservation inquiries
You take responsibility for cash handling and accounts receivable control
You perform all Front Office administrative tasks reliably and independently
You contribute to effective and efficient operational processes during early, late and night shifts
You ensure active communication flow between all departments of our property

Requirements

What you’ll need

No professional experience required

Benefits

Comp & perks

A permanent employment contract
At least 30 days of annual leave
25% night shift allowance from 22:00 to 07:00
A pleasant working atmosphere
Predictable working hours
Compensation for overtime worked
The opportunity to contribute to a young, fast-growing company
Comprehensive onboarding to all processes and standards by our experienced triSTARS
Various employee discounts through a corporate offers program on events, services, and products
Worldwide discounts at IHG hotels

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

communicationinterpersonal skillsresponsibilityreliabilityindependencecharmguest interactionoperational efficiencycash handlingadministrative tasks