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Front Office Agent – STARS
tristar HotelsFront Office Agent at Holiday Inn Express & Suites managing guest check ins and reservations. Ensuring smooth operations and hospitality experience providing excellent guest service.
About the role
Key responsibilities & impact- Welcome guests warmly and interact with them in a friendly, professional manner
- Perform guest check-ins and check-outs
- Receive and process reservation inquiries
- Carry out administrative tasks at the front desk
- Facilitate the flow of communication between all departments of the property
Requirements
What you’ll need- No prior professional experience required
- Hospitality-minded / service-oriented attitude
- Responsible for cash handling and accounts receivable control
- Ability to work independently at the front desk
Benefits
Comp & perks- A permanent employment contract
- At least 30 days of vacation per year
- 25% night shift premium for hours between 22:00 and 07:00
- A pleasant working atmosphere
- Predictable work schedules
- Compensation for overtime worked
- Opportunity to contribute to a young, fast-growing company
- Comprehensive onboarding and training in all processes and standards by our experienced triSTARS
- Provision and cleaning of uniform items
- Various employee discounts through corporate offers on events, services and products
- Worldwide discounts at IHG hotels
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
hospitality-mindedservice-orientedresponsibleindependent workcommunication