tristar Hotels

Front Office Manager – STARS

tristar Hotels

full-time

Posted on:

Location Type: Office

Location: Filderstadt • Germany

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About the role

  • Coordination and ensuring consistently smooth operations at the Front Office
  • Professional and warm reception and optimal care of our guests
  • Check-in and check-out of our guests, as well as complaint handling
  • Effective management of special guest requests and challenges
  • Responsibility for cash management and accounts receivable control
  • Ensuring correct use of the franchisor's bonus systems
  • Point of contact for the Front Office team; shift scheduling and vacation planning
  • Independently and reliably perform all administrative tasks at the front and back office
  • Completion and verification of F/O daily tasks in accordance with applicable checklists
  • Assist at the Front Office in operational business during early and late shifts
  • Handling guest correspondence

Requirements

  • Coordination and ensuring consistently smooth operations at the Front Office
  • Professional and warm reception and optimal care of our guests
  • Check-in and check-out of our guests, as well as complaint handling
  • Effective management of special guest requests and challenges
  • Responsibility for cash management and accounts receivable control
  • Ensuring correct use of the franchisor's bonus systems
  • Point of contact for the Front Office team; shift scheduling and vacation planning
  • Independently and reliably perform all administrative tasks at the front and back office
  • Completion and verification of F/O daily tasks in accordance with applicable checklists
  • Assist at the Front Office in operational business during early and late shifts
  • Handling guest correspondence
Benefits
  • A top employer (Top Medium-Sized Employer 2018–2025 according to Focus-Business)
  • A permanent (open-ended) employment contract
  • At least 30 days of annual leave
  • 25% night shift allowance for hours worked between 22:00 and 07:00
  • A pleasant working atmosphere
  • Predictable working hours
  • Compensation for overtime worked
  • Being part of a young company undergoing strong expansion
  • Support from an experienced General Manager
  • A company with strong values and guidelines
  • Opportunities for development, personal growth, and contributing ideas
  • Provision and cleaning of uniform items
  • Various employee discounts through a corporate program on events, services, and products
  • Worldwide discounts at Hilton hotels
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
cash managementaccounts receivable controladministrative taskscheck-incheck-outcomplaint handlingguest correspondenceshift schedulingvacation planningbonus systems
Soft Skills
coordinationprofessional receptionguest careeffective managementreliabilitywarm communicationproblem-solvingteam collaborationattention to detailoperational support