Front Office Manager – STARS

tristar Hotels

Front Office Manager at Hampton by Hilton Stuttgart Airport responsible for guest reception, check-in, and managing front office operations. A role requiring coordination, team management, and guest satisfaction expertise.

Posted 4/13/2026full-timeFilderstadt • 🇩🇪 GermanyMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Coordination and ensuring consistently smooth operations at the Front Office
Professional and warm reception and optimal care of our guests
Check-in and check-out of our guests, as well as complaint handling
Effective management of special guest requests and challenges
Responsibility for cash management and accounts receivable control
Ensuring correct use of the franchisor's bonus systems
Point of contact for the Front Office team; shift scheduling and vacation planning
Independently and reliably perform all administrative tasks at the front and back office
Completion and verification of F/O daily tasks in accordance with applicable checklists
Assist at the Front Office in operational business during early and late shifts
Handling guest correspondence

Requirements

What you’ll need

Coordination and ensuring consistently smooth operations at the Front Office
Professional and warm reception and optimal care of our guests
Check-in and check-out of our guests, as well as complaint handling
Effective management of special guest requests and challenges
Responsibility for cash management and accounts receivable control
Ensuring correct use of the franchisor's bonus systems
Point of contact for the Front Office team; shift scheduling and vacation planning
Independently and reliably perform all administrative tasks at the front and back office
Completion and verification of F/O daily tasks in accordance with applicable checklists
Assist at the Front Office in operational business during early and late shifts
Handling guest correspondence

Benefits

Comp & perks

A top employer (Top Medium-Sized Employer 2018–2025 according to Focus-Business)
A permanent (open-ended) employment contract
At least 30 days of annual leave
25% night shift allowance for hours worked between 22:00 and 07:00
A pleasant working atmosphere
Predictable working hours
Compensation for overtime worked
Being part of a young company undergoing strong expansion
Support from an experienced General Manager
A company with strong values and guidelines
Opportunities for development, personal growth, and contributing ideas
Provision and cleaning of uniform items
Various employee discounts through a corporate program on events, services, and products
Worldwide discounts at Hilton hotels

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

cash managementaccounts receivable controladministrative taskscheck-incheck-outcomplaint handlingguest correspondenceshift schedulingvacation planningbonus systems

Soft Skills

coordinationprofessional receptionguest careeffective managementreliabilitywarm communicationproblem-solvingteam collaborationattention to detailoperational support