End User Services Business Analyst
Trissential
full-time
Posted on:
Location Type: Hybrid
Location: Minneapolis • Minnesota • United States
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Salary
💰 $65 - $75 per hour
About the role
- Partner with cross-functional teams to analyze business needs, develop requirements, and produce clear, actionable documentation
- Break down epics and concepts into refined, high-quality user stories for both Traditional and Agile teams
- Conduct functional and non-functional requirements gathering, gap analysis, and validation
- Support product intake activities, including scoping, impact assessments, and feasibility discussions
- Collaborate across multiple portfolios to align business and technical stakeholders on priorities
- Evaluate system integrations, data flows, and application behavior to support solution design
- Work closely with developers, architects, product owners, and testing partners to ensure requirements clarity
- Provide analytical insights, troubleshoot ambiguous problem areas, and support solution recommendations
Requirements
- At least 8 years of experience as a Business Analyst or Systems Analyst
- Strong communication skills with the ability to collaborate across matrixed teams
- Experience translating complex business needs into functional and non-functional requirements
- Ability to create detailed user stories and acceptance criteria for Agile delivery teams
- Solid understanding of system integration concepts, data flows, and technical workflows
- Strong analytical and problem-solving abilities
- Comfort operating across multiple portfolios, programs, and stakeholder groups
- Bachelor’s degree in Business, Information Systems, Computer Science, or a related field preferred
- Certifications such as CBAP, CCBA, PMI-PBA, CSM, PSPO, or similar are a plus but not required
Benefits
- Competitive Compensation
- Comprehensive Benefits for you and your dependents – Medical, dental, vision, free tele-health, HSA with company contribution, life and disability insurance, and 401k with matching
- Paid Time Off – Paid time away from work
- Hybrid work model – Less than or equal to 3 days per week onsite in Minneapolis MN
- Opportunities to influence emerging digital initiatives across the organization
- A supportive Trissential culture with growth-focused leadership and ongoing development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
requirements gatheringgap analysisuser storiesacceptance criteriasystem integrationdata flowstechnical workflowsanalytical insightstroubleshootingsolution design
Soft Skills
communication skillscollaborationanalytical abilitiesproblem-solvingstakeholder managementcross-functional teamworkprioritizationadaptabilityclarity in requirementsoperating across portfolios
Certifications
CBAPCCBAPMI-PBACSMPSPO