Work extensively in ServiceNow, including SAM Pro, supporting ticket flows and licensing operations
Process and approve software purchase requests and service requests
Manage software licensing portals, repositories, and entitlements
Review, interpret, and document End User License Agreements (EULAs) and general licensing terms
Support internal and external software audits, pulling data, documentation, and evidence
Collaborate daily with sourcing, procurement, and internal SAM team members
Assist with ROI analysis, software lifecycle management, vendor transitions, and end-of-life planning
Maintain accurate documentation to ensure audit readiness and strong governance
Prioritize multiple tasks while maintaining quality and consistency in a structured environment

Requirements

6–9 years of experience as an IT Analyst, Licensing Analyst, Operations Analyst, or similar
Hands-on ServiceNow experience, ideally including SAMPro
Experience working with software licensing, portals, purchase approvals, and service request workflows
Ability to read, interpret, and document licensing agreements and EULAs
Comfort working in ticket-based operational environments
Strong process discipline, attention to detail, and ability to follow defined workflows

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ServiceNowSAM Prosoftware licensingEULAsROI analysissoftware lifecycle managementvendor transitionsdocumentationaudit readinessprocess discipline

Soft Skills

attention to detailcollaborationtask prioritizationquality assurancestructured environment