Technical Customer Success Manager

Triskele Labs

Technical Customer Success Manager supporting clients by analyzing reports, delivering insights, and recommending security improvements.

Posted 5/18/2026full-timeMelbourne • 🇦🇺 AustraliaMid-LevelSenior💰 A$120,000 per yearWebsite

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Conduct quarterly client reviews, analysing monthly SOC reports to extract and present trends and insights.
Develop a 90-day retrospective and future-focused assessment, providing strategic recommendations to enhance clients' security posture.
Identify and recommend additional services to meet clients’ evolving needs, coordinating with the sales team to align on scope and delivery requirements.
Act as a primary point of contact for technical escalations, ensuring efficient and effective resolution of client queries.
Collaborate with Account Management to drive service uplift and operational efficiencies.

Requirements

What you’ll need

Strong foundation in IT and cybersecurity, with experience in SOC environments, networking, or infrastructure.
Proficiency in security tools, with the ability to interpret and translate technical data for clients.
Experience in delivering client support, with a focus on analysing and communicating complex information clearly and effectively.
Exceptional communication and presentation skills to distil technical information for clients with varying levels of expertise.
Ability to build lasting client relationships, acting as a trusted technical advisor with a customer-centric approach.
Strong analytical skills for trend analysis, forecasting, and data-driven recommendations.
High attention to detail, ensuring reports and recommendations meet client needs and quality standards.
Proven experience in client relationship management, including leading review sessions and making strategic recommendations.
Capability to conduct and present trend analyses in a quarterly review format.
Commitment to identifying clients' needs and proactively suggesting tailored solutions and services.
Enthusiasm for continuous learning and a proactive approach to self-development.
Drive to deliver exceptional client support and meet quarterly engagement objectives.
Ability to work effectively within a team, sharing knowledge and supporting cross-functional goals.

Benefits

Comp & perks

Join a supportive and driven team where each client relationship is valued.
Collaborative and growth-oriented culture with opportunities for career development.
Hybrid working environment, with some in-office presence expected if based in Victoria.
Competitive salary package up to $120,000, with pathways for advancement.

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Hard Skills & Tools

ITcybersecuritySOC environmentsnetworkinginfrastructuresecurity toolstrend analysisdata-driven recommendationsclient supportanalytical skills

Soft Skills

communication skillspresentation skillsclient relationship managementcustomer-centric approachattention to detailproactive approachteamworkknowledge sharingstrategic recommendationsproblem-solving