Customer Experience Agent

Triquetra

Customer Support Agent in charge of handling inquiries across phone, chat, and email. Resolving customer complaints and providing excellent service.

Posted 5/2/2026contractRemote • 🇵🇭 PhilippinesMid-LevelSenior💰 $9,600 per yearWebsite

About the role

Key responsibilities & impact

Respond promptly and professionally to customer inquiries via phone, chat, email, and platform-specific messaging (Amazon, TikTok, Shopify)
Investigate and resolve any issues related to lost, delayed, or incorrect orders
Escalate technical or complex issues to the Customer Support Lead when necessary
Manage and resolve refund and return requests from customers on TikTok
Respond to Amazon customer messages, reviews, or inquiries in compliance with Amazon's customer service standards
Receive inbound customer calls and address concerns related to orders, products, or service issues
Proactively identify recurring customer issues and suggest improvements to internal processes or FAQs
Stay up to date with product knowledge, promotions, and policy changes

Requirements

What you’ll need

Proven experience in a customer support or customer service role, ideally supporting e-commerce or DTC brands
Hands-on experience using Gorgias as a CRM is required (must be comfortable managing tickets, macros, tags, and workflows)
Demonstrated experience handling chat, email, and voice (phone) support in a fast-paced customer service environment
Strong written and verbal communication skills with the ability to adapt tone across different support channels
Experience supporting customers across multiple platforms such as Amazon, TikTok Shop, Shopify, or similar e-commerce channels
Proven ability to resolve customer complaints, order issues, refunds, and returns with empathy and professionalism
Strong attention to detail with the ability to accurately document interactions, refunds, returns, and call outcomes
Highly organized, dependable, and able to manage multiple customer inquiries simultaneously
Proactive, solutions-oriented mindset with the ability to identify recurring issues and suggest process or FAQ improvements

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Triquetra Website LinkedIn All Job Openings 1 - 10 employees Founded 2017 ⚽ Sports 👥 B2C Sports
B2C Triquetra is a Miami Beach–based water sports operator offering recreational activities and rentals such as jet ski, surfing, parasailing and windsurfing, with online reservation and package options. The company markets itself as professional, friendly, trusted and affordable, providing tours and couple packages, customer testimonials, and contact/reservation information for visitors and tourists. Customer Experience Agent Job not on LinkedIn 🔥 0 minutes ago 🇵🇭 Philippines – Remote 💵 $9.6k / year ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 💝 Customer Support Apply Now Find Hiring Managers Customize resume for this job Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Respond promptly and professionally to customer inquiries via phone, chat, email, and platform-specific messaging (Amazon, TikTok, Shopify)
Investigate and resolve any issues related to lost, delayed, or incorrect orders
Escalate technical or complex issues to the Customer Support Lead when necessary
Manage and resolve refund and return requests from customers on TikTok
Respond to Amazon customer messages, reviews, or inquiries in compliance with Amazon's customer service standards
Receive inbound customer calls and address concerns related to orders, products, or service issues
Proactively identify recurring customer issues and suggest improvements to internal processes or FAQs
Stay up to date with product knowledge, promotions, and policy changes 🎯 Requirements
Proven experience in a customer support or customer service role, ideally supporting e-commerce or DTC brands
Hands-on experience using Gorgias as a CRM is required (must be comfortable managing tickets, macros, tags, and workflows)
Demonstrated experience handling chat, email, and voice (phone) support in a fast-paced customer service environment
Strong written and verbal communication skills with the ability to adapt tone across different support channels
Experience supporting customers across multiple platforms such as Amazon, TikTok Shop, Shopify, or similar e-commerce channels
Proven ability to resolve customer complaints, order issues, refunds, and returns with empathy and professionalism
Strong attention to detail with the ability to accurately document interactions, refunds, returns, and call outcomes
Highly organized, dependable, and able to manage multiple customer inquiries simultaneously
Proactive, solutions-oriented mindset with the ability to identify recurring issues and suggest process or FAQ improvements Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Service, Intake Specialist 🕒 Yesterday 20four7VA 51 - 200 🤝 B2B 🛍️ eCommerce ☁️ SaaS Website LinkedIn All Job Openings Customer Service & Intake Specialist managing client communications. Handling inbound and outbound interactions, gathering claim information, and supporting engineering teams. 🇵🇭 Philippines – Remote ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 💝 Customer Support German Speaking Customer Care, Bike Expert 🕒 April 22 Upway 51 - 200 🛍️ eCommerce 🛒 Retail 🧘 Wellness Website LinkedIn All Job Openings Customer Care Specialist responsible for assisting customers in purchasing refurbished e-bikes. Ensuring a memorable service experience and supporting after-sales queries and issues. 🇵🇭 Philippines – Remote 💵 €13 - €15 / hour 💰 Series B on 2023-11 ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 💝 Customer Support 🗣️🇩🇪 German Required Customer Service Agent, English & Japanese speaking 🕒 April 22 Alphanumeric Systems 201 - 500 💊 Pharmaceuticals 🧬 Biotechnology 🤝 B2B Website LinkedIn All Job Openings Customer Service Level 1 Agent role providing support for a global pharmaceutical leader. Handling inquiries from clinical staff and stakeholders with a focus on customer service excellence. 🇵🇭 Philippines – Remote ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 💝 Customer Support 🗣️🇯🇵 Japanese Required Customer Service Representative 🕒 April 21 MULTI SEAL Tire Sealants 11 - 50 🛒 Retail Website LinkedIn All Job Openings Customer Service Representative for Tires Easy managing high volume customer inquiries over phone and email. Providing solutions and guidance on tire products and orders. 🇵🇭 Philippines – Remote 💵 ₱36k - ₱40k / month ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 💝 Customer Support Customer Service Representative 🕒 April 21 Pearl West 11 - 50 🛍️ eCommerce 🤝 B2B 🛒 Retail Website LinkedIn All Job Openings Customer Service Representative for an eCommerce company handling customer inquiries and resolving order issues. Working remotely for a growing team in the Philippines with potential for full-time employment. 🇵🇭 Philippines – Remote 💵 $600 - $800 / month ⏳ Contract/Temporary 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer supportcustomer serviceorder managementrefund processingreturn managementissue resolutionticket managementworkflow managementdocumentatione-commerce support

Soft Skills

communication skillsattention to detailorganizational skillsproblem-solvingempathyprofessionalismadaptabilityproactivitydependabilitymultitasking