Tripledot Studios

Marketing Operations

• Execute ASO initiatives, including keyword research, A/B tests, metadata updates, event creations, creative testing, and localization support.
• Monitor and analyze app store performance metrics (rankings, impressions, CTR, CVR, installs).
• Conduct competitor research and market analysis.
• Prepare regular performance reports and actionable insights.
• Work closely with Product, Creative, Data, and UA teams to implement optimizations.
• Assist in managing and growing social media channels to increase engagement and visibility.
• Support SEO and content initiatives to improve organic discoverability.

Marketing Operations Analyst

Designer

• Managing the mechanics and game content development in accordance with the general concept of the game
• Being responsible for results
• Development and improvement of the project's metagame based on statistics gathered and analysis thereof
• Developing and improving the in-game economy and monetization
• Calculating balance sheet and analyzing game statistics
• Creating and controlling the GDD
• Close interaction with the project team

Senior Game Designer

Artificial Intelligence

• - Integrate video and image generation pipelines using ComfyUI, Weavy, or similar node-based platforms, as well as GenAI models, to handle high-volume production.
• - Create automated systems to produce marketing assets at the volume and speed required for testing and iteration.
• - Replace time-intensive manual processes with automation to ensure faster turnaround of marketing assets.
• - Experiment with novel model and tool combinations to enhance existing workflows and create new ones.
• - Partner with Creative, UA and AI teams to translate campaign needs into optimal technical workflows.
• - Develop systems that allow non-technical users to generate assets independently and provide onboarding for Marketing Artists and Motion Designers.
• - Test new combinations of tools and models to enhance existing workflows.

AI Creative Technologist

3D Artist

• Create high-quality creative videos for our games, primarily using After Effects.
• Participate in creative reviews to improve video quality based on team feedback and performance data.
• Collaborate with the team to develop new concepts, analyse the competitive market, and find ways to improve creative performance.
• Utilise AI video tools to enhance the production process and explore new creative directions.

Motion Designer

• - Create high-quality creative videos for our games, primarily using After Effects.
• - Participate in creative reviews to improve video quality based on team feedback and performance data.
• - Collaborate with the team to develop new concepts, analyse the competitive market, and find ways to improve creative performance.
• - Utilise AI video tools to enhance the production process and explore new creative directions.

Customer Support

• Define and execute the customer support vision, aligning with Community and studio goals. Establish performance standards (CSAT, FTHR, response/resolution times, sentiment, quality).
• Manage daily Wordscapes Support operations, including task delegation, prioritization, and performance tracking. Monitor ticket queue and adjust agent resources as needed to maintain efficiency without sacrificing support quality.
• Enhance the tagging system to facilitate more accurate analysis of build stability and issue trends.
• Identify trends in player issues and actively participate in investigations to accelerate reproduction and resolution.
• Keep FAQs updated in line with game developments and identify opportunities to create bot automations, improving the automation-to-agent ratio.
• Develop and maintain player policies, including loyalty, VIP, escalation, compensation, and other operational guidelines to ensure consistency and fairness.
• Share insights and trends with Product and stakeholders; deliver weekly and monthly reports, raise risks and concerns, flag issue spikes or negative feedback, request CS tool improvements, and advocate for fixes that meaningfully improve player sentiment.
• Train and mentor Support Specialists to strengthen investigative, analytical, and communication skills. Identify learning opportunities when tickets are mishandled.
• Partner with Analytics to generate and interpret CS dashboards, tracking KPIs, and identifying trends. Enhance internal use of SQL to improve investigations of player progress loss and restorations, as well as resource-related discrepancies.
• Act as the escalation point for complex or sensitive player issues.
• Drive improvements in CSAT, contact rate, and first-time resolution to ensure high-quality support outcomes.

Senior Customer Support Manager – Contract

• - Participate in developing the roadmap and ensure it is implemented
• - Lead the development and improvement of core and features in the match-3 segment
• - Implement A/B testing to check hypotheses
• - Analyze statistics from match-3 levels and features, draw conclusions from them, and suggest improvements
• - Write and validate documentation developed in conjunction with the match-3 team
• - Monitor trends in match-3 games and adjacent genres

Lead Game Designer – Match-3

Product Designer

• - Create intuitive interfaces and UX solutions for our hybrid-casual games
• - Maintain and refine the current project style
• - Close collaboration with project teams at all stages

UI/UX Designer

Product Manager

• Define and drive the DTC product vision across loyalty, rewards, referrals, VIP, and community activation.
• Own the end-to-end product roadmap, from ideation through launch, optimization and ongoing maintenance.
• Translate strategic goals into clear product requirements, roadmaps, and measurable outcomes.
• Partner with studios, engineering, payment solutions, data, and UI/UX to ship features that improve DTC engagement, retention, and revenue.
• Develop player progression and value frameworks that reward long-term engagement across our direct channels.
• Lead cross-team alignment around launches, KPIs, and integration requirements for DTC-enabled features.
• Identify opportunities for future expansion, including cross-portfolio loyalty, shared wallet, and unified player identity systems.
• Ensure smooth integration with payment solutions and develop complementary features that enhance the overall DTC checkout and value experience.
• Provide stakeholders with insights into product performance, player behavior, and market opportunities.

Product Manager – Direct To Consumer

Business Analyst

• Partner with studio teams to analyze DTC performance and deliver insights that directly drive DTC revenue growth across titles.
• Proactively identify opportunities to increase DTC channel revenue, including funnel optimization, pricing strategy, offer design, and feature adoption.
• Define, track, and report on key DTC KPIs, building dashboards and analyses to support leadership and studio decision-making.
• Transform data insights into actionable recommendations for product and service quality optimization, identifying negative drivers impacting monetization, retention, and overall performance.
• Own the setup, execution, and evaluation of A/B testing across DTC initiatives such as checkout flows, offers, bundles, loyalty, and VIP programs.
• Partner with Product, Engineering, and studio teams to ensure proper tracking, experimentation frameworks, and data integrity across DTC systems.
• Support revenue forecasting, scenario modeling, and business cases for new DTC initiatives.
• Communicate findings and recommendations clearly and confidently to senior stakeholders and cross-functional partners.
• Have a good understanding of the data sources and be able to communicate their limitations and nuances to the business.
• Lead investigations into irregularities in the metrics, combining data from multiple sources to answer complex questions.

Senior Business Analyst – Direct To Consumer

• - Design and implement the ‘Unity layer’ linking art and animation with the programmers’ codebase
• - Construct new game features within Unity, including Unity UI, following internal technical workflow
• - Write custom C# components for complex visual elements
• - Optimise new and existing features
• - Create animations, particle effects, and custom shaders

Senior Technical Artist

Producer

• Manage the full playable ads creative process, from initial idea through final brief, tailored to specific games and marketing objectives.
• Partner with external agencies: review concepts, clarify details, provide feedback, and ensure creative and technical requirements are met.
• Be accountable for playable ads creative performance and results.
• Conduct market research to stay up to date on trends and best practices for high-performing playable ads across different channels.
• Take initiative in proposing and leading experiments, supporting ideas with research and insights.

Creative Producer

Game Engineer

• - Implement gameplay features in Unity.
• - Develop new titles, features and support live operations.
• - Optimize code & memory for high performance on iOS and Android.
• - Design and plan architecture, implement maintainable code.
• - Review code and write unit tests..

Senior Unity Software Engineer

• Work closely with a Product Director to support feature development and iteration
• Support the creation of short to mid-term product roadmaps and event cycles
• Analyse game data, player behaviour, and experiment results using tools such as Looker, Tableau, Excel, SQL
• Prepare insights, summaries and recommendations for product reviews
• Measure and monitor key product KPIs including retention, monetisation, and engagement, and help define new metrics
• Assist in the development and rollout of features, events and live ops content
• Evaluate feature performance post-launch and identify improvement opportunities
• Support A/B testing and experimentation processes
• Help create dashboards for internal and external teams to visual game data

Marketing Operations Analyst

Senior Game Designer

AI Creative Technologist

Motion Designer

Motion Designer

Motion Designer

Senior Customer Support Manager – Contract

Lead Game Designer – Match-3

UI/UX Designer

Product Manager – Direct To Consumer

Senior Business Analyst – Direct To Consumer

Senior Technical Artist

Creative Producer

Senior Unity Software Engineer

Junior Product Manager