Triple Whale 🐳

Customer Support Specialist

Triple Whale 🐳

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $45,000 - $60,000 per year

About the role

  • Respond to Triple Whale customer needs via live chat, owning that interaction from inception to resolution
  • Troubleshoot technical platform issues, escalating when necessary
  • Advise our customers on best-practices with the Triple Whale platform and its use cases
  • Assist customers with urgent needs and help usher them to the best solutions and across our platform and the business
  • Act as first line of defense for triaging & debugging platform health issues
  • Exceed customer expectations on response quality, timeliness of responses and overall customer experience
  • Continuously train to become an expert on the Triple Whale platform, online marketing, and the e-commerce industry

Requirements

  • 2+ years of experience in a customer support or client-facing role, in a SaaS or tech environment highly preferred.
  • Experience in e-commerce, with analytics platforms, or with another SaaS platform highly preferred.
  • Strong verbal and written communication skills with the ability to explain complex concepts in a simple way.
  • Ability to troubleshoot basic technical issues and think creatively to find solutions.
  • A customer-first mentality, with a genuine desire to help others and ensure their satisfaction.
  • Comfortable using various software tools, and able to quickly learn new technologies and systems; familiarity with Intercom and HubSpot a plus!
  • Ability to collaborate effectively with cross-functional teams and contribute to a positive work environment.
  • Ability to manage multiple tasks and prioritize effectively.
  • Skilled at managing multiple priorities and tasks in a fast-paced setting.
Benefits
  • Health insurance
  • Flexible work arrangements
  • Professional development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootingtechnical supportcustomer supportanalyticse-commerceSaaS
Soft Skills
verbal communicationwritten communicationproblem-solvingcustomer-first mentalitycollaborationtime managementprioritization