Business Intelligence Analyst

Tripco

Business Intelligence Analyst turning data into actionable insights at LekkeSlaap by Tripco. Collaborating cross-functionally to enhance customer experiences and operational efficiency.

Posted 6/12/2026full-timeCape Town • 🇿🇦 South AfricaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

BigQueryGrafana

About the role

Key responsibilities & impact

Investigate trends, anomalies, and opportunities across the business and wider market, translating findings into practical recommendations that improve customer experience, commercial performance, operational efficiency, and strategic decision-making.
Proactively identify opportunities for growth, optimisation, and innovation by analysing customer behaviour, market trends, competitor activity, operational performance, and emerging technologies. Surface insights that help the business prioritise investments and strategic initiatives.
Design, maintain, and improve dashboards and recurring reporting that are clear, trusted, and genuinely useful to stakeholders.
Actively identify opportunities to introduce AI-assisted workflows, automation, and smarter analytical processes to improve efficiency and business impact.
Identify inconsistencies, gaps, and risks in data, reporting, tracking, modelling, and querying, helping strengthen governance, privacy, responsible AI usage, and trust in business-critical metrics.
Partner with stakeholders across the business to understand their questions, shape analysis, and communicate findings clearly.
Proactively find the needle in the haystack by exploring what is changing in the business and around it, why it is changing, and what should happen next.
Maintain clear and practical documentation around key metrics, reporting logic, definitions, and analytical context to support consistency and better decision-making.
Contribute to better analytical practices, reporting habits, and the data roadmap, strengthening the use of data across the business.

Requirements

What you’ll need

3+ years of proven experience in business intelligence, analytics, data analysis, or a similar role
Strong modelling & querying capability with the ability to work independently with data, investigate issues, and answer business questions with confidence
Experience building dashboards and reports that support decision-making, using BI tools such as Metabase, Grafana and Power BI or similar
Strong analytical thinking with the ability to spot patterns, identify root causes, and translate findings into practical recommendations & outcomes
Experience with data warehousing, and working closely with more technical data or engineering teams
Experience working with digital, market and commercial data, including funnel performance, customer behaviour, campaign results, and business metrics
Experience using both internal and external datasets to identify business opportunities, market trends, competitive insights, and areas of operational improvement.
Ability to assess data quality and integrity, and to recognise when numbers, tracking, or reporting may be unreliable or incomplete
Strong communication skills with the ability to explain complex findings clearly to non-technical stakeholders
Experience applying AI tools and automation to improve reporting, analysis, and decision support, including identifying opportunities for smarter alerts, workflows, and predictive use cases.
Bonus if you have:
Experience working closely with Marketing or Growth teams, especially in campaign, funnel, or performance analysis
Experience with Google Analytics / GA4 / Google BigQuery and an understanding of digital tracking, attribution, and behavioural data
Experience in travel, e-commerce, hospitality, or other high-volume consumer environments

Benefits

Comp & perks

Hybrid work model & flexible start times
Free lunch when in office
Modern offices based at the V&A Waterfront
Showers on site
Travel vouchers and discounts
Discovery medical aid contributions & Vitality Health membership
Retirement annuity contributions
High-end laptops and workstation setup for both in-office and WFH
Generous leave package
Half-day off every month
Digital nomad month (work from anywhere)
Regular team events and more!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

business intelligencedata analysisdata modellingdata queryingdashboard buildingreportingdata warehousinganalytical thinkingdata quality assessmentAI tools

Soft Skills

analytical thinkingcommunication skillsindependent workproblem-solvingstakeholder engagementdocumentationpattern recognitionrecommendation translationdecision-making supportinnovation identification