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TRIP

Operations Coordinator

TRIP

Operations Coordinator ensuring smooth order flow from receipt to delivery of TRIP's wellness products. Building customer relationships and resolving operational issues in the supply chain.

Posted 7/9/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $60,000 - $65,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing D2C and B2B order fulfillment, with a strong focus on operational efficiency and customer service. Proficient in data analysis and skilled in using Microsoft Excel and Google Sheets to support inventory management and reporting.

Highest-signal resume keywords
FMCG Operational ExperienceData Analysis SkillsMicrosoft Excel ProficiencyERP Understanding (Unleashed)EDI Knowledge (SPS Commerce)

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Order ManagementData AnalysisNumerical ReasoningStock ManagementReportingReconciliationInvoicingOperational EfficiencyTroubleshootingCustomer Service
Soft Skills
Detail OrientedProblem SolvingOrganizational SkillsRelationship BuildingAdaptability
Tools & Technologies
Microsoft ExcelGoogle SheetsERP (Unleashed)EDI (SPS Commerce)Digital Channels (Amazon, TikTok Shop)
Industry Keywords
D2CB2BFMCGOTIF DeliveryWarehouse Management

Tech Stack

Tools & technologies
ERP

About the role

Key responsibilities & impact
  • Manage D2C website orders and resolve warehouse issues.
  • Oversee B2B orders to retailers/wholesalers and ensure OTIF delivery. (Experience working with Target, Walmart, UNFI & KeHe a plus!)
  • Build strong relationships with customers and distributors, resolving operational issues and ensuring excellent service.
  • Lead operational execution across digital channels (Amazon, TikTok Shop, etc.)
  • Troubleshoot order and delivery issues for customers.
  • Partner with warehouses to support U.S. order flows.
  • Manage stock, reporting, reconciliations, and invoicing.
  • Support Marketing with buyer/influencer send-outs and events.

Requirements

What you’ll need
  • 3+ years' experience in an FMCG operational role or equivalent experience.
  • Skilled in data analysis, numerical reasoning and able to pick up new software quickly.
  • Considerable experience with Microsoft Excel/Google Sheets is a must.
  • Understanding of an ERP(Unleashed) & EDI (SPS Commerce system) would be a bonus.
  • Able to see the bigger picture and find operational efficiencies (or at least keen to develop an efficiency mindset) in a rapidly changing supply chain.
  • Detail driven, with a passion for problem solving and getting the job done in an organized and efficient way.

Benefits

Comp & perks
  • Medical, Dental & Vision Insurance
  • Paid-Time-Off Program
  • Mindfulness support with Calm App membership and Employee Advisory Resources
  • 401k
  • Life Insurance
  • Sabbatical: Potential for 6-week unpaid sabbatical after 2 years of service