Manager, Account Management

Trio Workforce Solutions

Manager, Account Management overseeing a team for client service delivery at Trio Workforce Solutions. Ensuring performance aligns with operational standards and client expectations.

Posted 7/30/2026full-timeFrisco • Oklahoma, Texas • 🇺🇸 United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing and developing teams of Account Managers, with a focus on performance metrics and client service delivery. Proven ability to resolve escalations and coordinate cross-functional efforts to enhance client satisfaction and operational efficiency.

Highest-signal resume keywords

Team LeadershipPerformance ManagementClient ServicesCross-Functional CoordinationAccount Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Performance Metrics ManagementService Delivery OutcomesClient Account ManagementCorrective Action PlanningEscalation Resolution

Soft Skills

CoachingFeedback ProvisionAccountabilityCommunication

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

StaffingWorkforce SolutionsClient HealthPerformance ExpectationsRetention Indicators

About the role

Key responsibilities & impact

Lead, coach, and develop a team of Account Managers.
Establish clear performance expectations aligned to service delivery metrics and client outcomes.
Conduct regular 1:1s, performance reviews, and development planning conversations.
Provide feedback, coaching, and accountability to strengthen team capability and consistency.
Oversee fulfillment performance and client health across the team’s assigned accounts.
Monitor key performance metrics (fill rate, cycle time, submission quality, responsiveness, retention indicators).
Identify performance gaps and implement corrective action plans when necessary.
Serve as a leadership escalation point for high-impact client issues or service delivery breakdowns.
Partner with Recruiting, Credentialing, Payroll, Operations, and Sales leaders to align resources and priorities.

Requirements

What you’ll need

Required: High School Diploma or GED
7+ years of experience in staffing, workforce solutions, client services, or account management.
Prior experience leading or mentoring team members in a formal or informal capacity.
Demonstrated success managing performance metrics and service delivery outcomes.
Experience resolving escalations and leading cross-functional coordination.
Experience managing multiple client accounts or portfolios simultaneously.

Benefits

Comp & perks

Flexible & Remote Options: Many roles offer remote or hybrid work opportunities so you can thrive personally and professionally.