Director, Solutions – Patient Support Services

Trinity Life Sciences

Director leading patient support services strategy, benchmarks, advisory engagements, and business development. Supporting Trinity’s life sciences commercialization clients with actionable operational recommendations.

Posted 8/17/2026full-timeRemote • Pennsylvania • 🇺🇸 United StatesLead💰 $148,000 - $222,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Patient Support Services, including PSP/Hub Management and Data Analytics, while effectively managing stakeholder relationships and delivering high-quality client deliverables. Proven ability to innovate service offerings and provide strategic oversight in a collaborative environment.

Highest-signal resume keywords

Patient Support Services ManagementData AnalyticsStakeholder Relationship ManagementClient Deliverable ProductionChange Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalyticsKPI ReportingPatient Engagement ProgramsClinical Nurse Education ProgramsAffordability SolutionsFree Goods ProgramsPSP/Hub ManagementBenchmark ReportingProject ManagementFormal Presentation Preparation

Soft Skills

Excellent Communication SkillsTeam-Oriented ApproachProblem-SolvingHigh IntegrityCollaboration

Tools & Technologies

Patient Services Technology ToolsAnalytics SoftwareDatabase Management Systems

Industry Keywords

Pharmaceutical Patient Support ServicesEmerging Pharmaceutical CompaniesChange ManagementClient SummitsAdvisory Services

About the role

Key responsibilities & impact

Support and develop the Patient Support Services research program, functional definitions, and core service offerings
Generate new business with existing and new clients and identify custom project opportunities
Build, evolve, and innovate services and offerings with Patient Support Services and other TGaS practices
Participate in planning exercises and report to senior leadership
Ensure service quality across supported Patient Support Services clients
Contribute thought leadership for value-forward selling, white papers, and public relations
Capture advisory-service insights and data for benchmark services and evolve deliverable formats
Co-lead and support Patient Support Services projects and benchmarks, including client-site interviews with senior leaders and stakeholders
Capture quantitative and qualitative client information for TGaS’ database and analysis
Prepare benchmark reports comparing client resources and capabilities with peer companies and TGaS best practices, including recommendations
Provide strategic oversight and coordinate cross-functional project activities through successful delivery
Deliver value through Advisory Services, Virtual-How Network surveys, Client Summits, Landscapes, and ad hoc questions
Produce timely, high-quality client deliverables with the Analytics/Operations team
Design, develop, facilitate, and follow up on semi-annual client summits
Mentor staff and support onboarding, peer review, and managerial duties
Identify unmet market needs and drive development or enhancement of solutions
Travel locally, regionally, and nationally an average of 25–40% of the time

Requirements

What you’ll need

Bachelor’s degree required; advanced degree preferred
5+ years of experience in pharmaceutical patient support services
Experience with or for emerging pharmaceutical companies and setting up patient support services department infrastructure is a plus
Knowledge of Patient Support Services functions, including PSP/Hub management, FRM teams, affordability solutions, free goods programs, KPIs/reporting/data analytics, data sharing/data feeds, patient engagement and adherence programs, clinical nurse education programs, and patient services technology tools
Excellent verbal and written communication skills
Experience preparing and supporting formal presentations for senior client audiences
Track record developing and managing effective internal and external stakeholder relationships
Team-oriented and collaborative approach
High integrity and credibility
Comfort interacting with top executives and business unit leaders
Ability to consult, problem-solve, work autonomously, and organize complex information into actionable recommendations
Comfortable with change management and translating complex data requirements or ambiguous direction into completed work
Local to East Norriton/Philadelphia, PA is a plus
Ability to travel locally, regionally, and nationally an average of 25–40% of the time

Benefits

Comp & perks

Annual discretionary performance bonus
Remote work arrangement
Inclusion and Engagement programs
Learning and Development opportunities