Referral Coordinator

Trinity Health

Referral Coordinator managing medical referrals, authorizations, and appointments for Trinity Health in Rensselaer, New York. Coordinating patients, providers, specialists, and payers within a hybrid care-office environment.

Posted 8/19/2026full-timeRensselaer • New York • 🇺🇸 United StatesMid-LevelSenior💰 $19 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing patient referrals, including knowledge of insurance processes, ICD-10, CPT, and CPTII coding. Exhibits strong communication skills and attention to detail while ensuring compliance with HIPAA guidelines.

Highest-signal resume keywords

Referral ManagementInsurance KnowledgeICD-10, CPT, CPTII CodingEffective CommunicationPatient Confidentiality

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Referral TrackingICD-10 CodingCPT CodingCPTII CodingPrior AuthorizationDocumentation ManagementAppointment SchedulingMedical Office ExperienceInsurance ProcessesPatient Coordination

Soft Skills

Effective CommunicationAttention to DetailOrganizationTime ManagementCustomer Service

Tools & Technologies

Microsoft OfficeEMR SystemsGeneral Office Machines

Industry Keywords

HIPAA CompliancePatient ReferralsPayer AuthorizationClinical Background InformationReferral Point of Contact

About the role

Key responsibilities & impact

Maintain and track referrals from beginning to end, including specialty and diagnostic referrals
Answer, respond to, and document calls, requests, and questions from patients, physicians, ancillary services, and specialty offices
Assemble patients’ clinical background and referral information and provide documented clinical information to specialists
Review referral details and expectations with patients
Communicate preparation instructions to patients through documented orders or protocols
Receive and review referral requests and prioritize orders by urgency
Schedule, troubleshoot, communicate, and coordinate referral appointments
Collaborate with physicians, mid-level providers, LPNs, MAs, and other care team members
Maintain patient confidentiality and comply with HIPAA guidelines
Obtain authorizations for referrals and diagnostic testing with proper documentation
Collaborate with the Billing Analyst on denied claims involving missing prior authorization or referrals in the EMR
Maintain current knowledge of referral and payer prior authorization requirements, eligibility guidelines, and documentation requirements
Communicate insurance decisions to patients
Conduct follow-up calls with physician offices, patients, and payers to complete pre-certification
Confirm specialists are in-network and coordinate alternate arrangements when necessary
Serve as the referral point of contact and subject-matter expert for assigned offices

Requirements

What you’ll need

High School Diploma or equivalent required
BA preferred
Minimum 5 years of experience in a medical office
Effective written and verbal communication skills
Knowledge of insurance payers and processes
Attention to detail, organization, and effective time management
Ability to work independently with little supervision
Knowledge of ICD-10, CPT, and CPTII codes
Sound judgment to escalate issues appropriately
Advanced knowledge of Microsoft Office, related computer programs, and general office machines
Ability to communicate effectively with the patient population while exhibiting exemplary customer service skills

Benefits

Comp & perks

Strong orientation program
Generous tuition allowance
Career development
Office hours Monday–Friday
Hybrid remote work arrangement