HR Specialist, LMS
Trinity Health
HR Representative II – Contingent, Non Benefit Eligible
Trinity Health
part-time
Posted on:
Location Type: Remote
Location: Remote • Missouri • 🇺🇸 United States
Visit company websiteSalary
💰 $23 per hour
Job Level
Mid-LevelSenior
About the role
- Manage escalated colleague issues and complex inquiries
- Provide support via incoming calls, live chat and colleague portal
- Market Department services and provide customer service
- Conduct monthly audits and reports of colleague HR Administrative data
- Assist with training during the implementation of new processes
- Serve as back-up for HR Service Center Representative
- Responsible for case management of all inquiries from RHM's
- Gather quality analytics and metrics from Contact Center cases
Requirements
- Must possess a comprehensive knowledge of Human Resources, Health & Welfare Benefits implementation
- 3 years of experience in an HR specialist or customer support role in a high-volume work environment or equivalent combination of education and experience
- Knowledge of HRIS (i.e. Workday)
- Excellent communication skills
- Strong analytic, problem solving, judgment and conflict resolution skills
- Demonstrated written communication skills
- Ability to work independently with little supervision while organizing and prioritizing workload
- Proficiency in MS Office Suite
Benefits
- Position does not allow for benefits
- No paid time off (PTO)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
HRISWorkdaydata analysiscase managementcustomer serviceHR Administrative data auditingprocess implementationmetrics gathering
Soft skills
communicationanalytical skillsproblem solvingjudgmentconflict resolutionwritten communicationindependenceorganizationprioritization
