Patient Access Representative I

Trinity Health

Patient Access Representative handling patient registrations and insurance verifications at MercyOne Des Moines Medical Center. Providing support during evening shifts every other weekend.

Posted 7/2/2026part-timeDes Moines • Iowa • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient access functions, including insurance verification, patient demographic entry, and compliance with hospital policies. Proficient in medical terminology and coding, with strong clerical and customer service skills.

Highest-signal resume keywords

Patient Access FunctionsInsurance VerificationMedical TerminologyHFMA CRCR CertificationCustomer Service Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Tracking SystemDemographic Information EntryDiagnostic CodingProcedural CodingInsurance Eligibility VerificationPayment PostingDocument Imaging SystemFinancial Assistance Knowledge

Soft Skills

Effective CommunicationMulti-taskingPrioritization

Tools & Technologies

Microsoft OfficeOutlookWordPowerPointExcel

Certifications & Qualifications

HFMA CRCRNAHAM CHAA

Industry Keywords

Hospital CompliancePatient Information DistributionState Issued Photo IDPatient PaymentsPatient Demographics

About the role

Key responsibilities & impact

Greets patients upon their arrival and enters patient into patient tracking system
Distributes patient information according to hospital policy and compliance regulations
Obtains State issued photo ID
Validates and enters patient demographic information and primary care physician information into the hospital information system
Reviews information for accuracy
Verifies patient insurance and eligibility/benefits at registration, at patient type change and when required
Posts all patient payments into hospital system, provides patient/family member with receipt
Scans all consents, cards, scripts into document imaging system
Assists and provides information to patients or guarantors on financial assistance

Requirements

What you’ll need

High school diploma or equivalent
Minimum of one (1) year experience of patient access functions working within a hospital or clinic environment
HFMA CRCR or NAHAM CHAA required within one (1) year of hire
Medical terminology and knowledge of diagnostic and procedural coding
Knowledge and experience of insurance verification with the ability to explain benefits, secure necessary authorizations
Effective written and verbal communication skills
Ability to multi-task, prioritize needs to meet required timelines
Customer service experience
Strong clerical and computer skills
Basic understanding of Microsoft Office, including Outlook, Word, PowerPoint, and Excel

Benefits

Comp & perks

Flexible work arrangements
Professional development
Health insurance