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Healthcare Resource Specialist, Referral Team
Trinity HealthHealthcare Resource Specialist facilitating patient care and referrals in Boise, Idaho. Collaborating with clinics and insurance companies to ensure quality healthcare services.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills while facilitating care transitions and coordinating referrals within the healthcare system. Proficient in medical terminology and adept at utilizing computer skills to support clinic operations and communication.
Highest-signal resume keywords
Customer ServiceReferral CoordinationMedical TerminologyMS Office ProficiencyCommunication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Referral ProcessesPatient Information CollectionInsurance Approval NavigationHealthcare System Knowledge
Soft Skills
Team CollaborationIndependent WorkVerbal CommunicationWritten Communication
Certifications & Qualifications
High School Diploma
Industry Keywords
HealthcareMedical OfficeInsurance Office
About the role
Key responsibilities & impact- Provide exceptional customer service to patients
- Facilitate the transfer of care between primary care providers and specialists
- Collaborate with multiple clinics to utilize resources
- Navigate and negotiate tracking and coordination of referrals
- Ensure accurate collection of patient information
- Support all clinic departments in referral processes
- Contact insurance companies for prior approval requirements
Requirements
What you’ll need- High School Diploma or equivalent required
- Previous experience in hospital, medical or insurance office setting preferred
- Working knowledge of medical terminology and the healthcare system preferred
- Computer skills including MS Office products
- Ability to work independently and as part of a team
- Well-developed English verbal and written communication skills
Benefits
Comp & perks- Excellent customer service to patients, physicians and staff
- Ongoing training for up to 6 months
- Positive relationships with clinic departments and staff
- Commitment to patient confidentiality according to HIPAA standards