Manager – Patient Access Center

Trinity Health

Manager of Patient Access Center supporting strategic development of patient access initiatives at St. Peter's Health Partners.

Posted 5/9/2026full-timeRemote • New York • 🇺🇸 United StatesMid-LevelSenior💰 $30 - $44 per hourWebsite

About the role

Key responsibilities & impact

Supports the strategic development of SPHPMA patient access initiatives
Accountable for the daily activities and workflow of the Access Center
Allocates resources to maximize efficiencies
Provides superior patient experiences
Maximizes resource capacity on a day-to-day basis
Develops, updates and continuously integrates process improvement to the training program
Monitors productivity and performance of Access Center Representatives
Reviews registration/appointment accuracy via reports and records review
Assists in developing and communicating new procedures
Prepares breakdown of data in timekeeping
Monitors daily metrics and dashboards
Acts as a liaison to ensure patient/staff needs are met
Ensures timely access and scheduling for patients
Collaborates with Medical Associates leadership
Holds agents accountable for work processes and outcomes
Plans and participates in scheduled meetings
Assists in staff selection for department needs
Reviews daily staffing requirements
Communicates schedule changes to involved parties
Delegates work effectively and sets priorities

Requirements

What you’ll need

Associates Degree
Three to five years of experience in hospital or medical setting
Proven ability to assume increasing level of responsibility
Demonstrated ability to handle multiple priorities in a deadline-driven environment
Exceptional interpersonal and communication skills
Excellent organizational and time management skills
Ability to creatively problem solve
Knowledge of medical terminology and various health insurance programs
Strong conflict resolution skills
Ability to motivate others as individuals as well as in group settings
Ability to plan, organize and direct the activities of others
Demonstrated proficiency with Microsoft Office products, including Excel
Demonstrated proficiency with computer applications/programs
Demonstrated proficiency with basic mathematical skills
Demonstrated experience with delivering successful customer service
Demonstrated experience with handling multiple priorities in a deadline driven environment.
Remaining calm under pressure and adaptable with changing priorities.

Benefits

Comp & perks

Strong orientation program
Generous tuition allowance
Career development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

process improvementdata analysistimekeepingmedical terminologyhealth insurance programsbasic mathematical skillscustomer service

Soft Skills

interpersonal skillscommunication skillsorganizational skillstime managementproblem solvingconflict resolutionmotivationadaptabilitycalm under pressureprioritization

Certifications

Associates Degree