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Client Experience Coordinator
TRIMEDXClient Experience Coordinator managing customer service interactions for medical equipment at TRIMEDX. Responsible for coordinating repairs and documentation in a hybrid work setting.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills while effectively managing complex medical equipment servicing requests. Proficient in data input, documentation, and communication with clinical professionals to ensure timely and accurate service delivery.
Highest-signal resume keywords
Customer Service ExperienceActive Listening SkillsData Input ProficiencyMicrosoft Outlook ProficiencyTyping Speed of 45 WPM
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data InputDocumentationTyping SpeedCall Flow Processes
Soft Skills
Active ListeningInitiativeAdaptabilityPositive Interaction
Tools & Technologies
Microsoft Outlook
Industry Keywords
Medical EquipmentImaging DevicesService RequestClinical Professionals
About the role
Key responsibilities & impact- Handling incoming phone calls for the servicing of complex medical equipment and life-saving Imaging medical devices
- Partnering with clinical professionals on the telephone to input data for the servicing of medical equipment
- Securing critical information through thoughtful and positive interactions
- Documenting equipment issues, determining severity and then dispatching the service request to the responsible technician
- Demonstrating active listening skills and asking probing questions, as necessary, to relay the best possible information to the repair technician
- Notifying the appropriate field technician and escalating emergency situations utilizing call flow processes
- Adapting to process changes by staying current with new customer needs and CEC training materials
- Demonstrating ownership and initiative by performing all necessary follow-up activities
Requirements
What you’ll need- Must be able to type 45 wpm
- Must have experience with Microsoft Outlook, or similar email solutions
- Customer service experience preferred
Benefits
Comp & perks- Comprehensive Benefits Package: including medical, dental, vision, 401K, Paid Time Off (PTO) & 9 paid holidays