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Admin/Field Support Coordinator – Channel Services
TRIMEDXChannel Services Support Coordinator managing scheduling for Field Operations at TRIMEDX. This role includes project coordination and administrative support within a hybrid working environment.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong organizational and communication skills while effectively managing scheduling and project documentation. Proficient in coordinating service requests and maintaining project timelines to ensure customer commitments are met.
Highest-signal resume keywords
Scheduling CoordinationData ManagementMicrosoft Office ApplicationsInterpersonal SkillsTime Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Clerical SupportProject DocumentationService SchedulingParts OrderingInvoice Tracking
Soft Skills
Effective CommunicationTask OrientationMulti-taskingTeam CollaborationProblem Solving
Industry Keywords
Field Service ActivitiesCustomer CommitmentsProject MilestonesQVR ReportingMedical Equipment
About the role
Key responsibilities & impact- Serve as the primary scheduling coordinator for all Channel Services field service activities, managing FSE dispatch and assignment across single or multiple active projects.
- Build, maintain, and publish master service schedules for assigned projects, ensuring FSE availability aligns with customer commitments and project timelines.
- Coordinate scheduling of both planned (scheduled) and unplanned (unscheduled) service requests, balancing urgency, geography, technician skill set, and project priorities.
- Communicate daily schedule updates to FSEs, Service Managers, and customer points of contact; proactively flag scheduling conflicts or coverage gaps.
- Monitor project milestone progress against contractual timelines; escalate delays or resource shortfalls to the Channel Services Supervisor or Manager.
- Participate in project kick off and status calls, capturing action items, scheduling commitments, and follow-up deadlines.
- Maintain scheduling records and project documentation to support QVR reporting and customer-facing project status updates.
- Provide in-office support for shipment of and receipt of medical equipment, parts and materials.
- Assist with parts ordering, tracking and invoices.
Requirements
What you’ll need- Minimum 3 years of office experience providing clerical and administrative support preferred.
- Experience in data management preferred.
- Must be organized and able to communicate effectively (written and oral).
- Must be task-oriented and able to complete assigned tasks on time.
- Must be able to multi-task in support of Field Operations.
- Knowledge of Microsoft Office applications required.
- Ability to manage time and set priorities amidst multiple tasks and deadlines.
- Ability to work effectively with other team members.
- Strong interpersonal and telephone skills.
- Strong written and verbal communication skills.
- Ability for lifting, carrying, pushing or pulling up to 25 lbs
Benefits
Comp & perks- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off