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Admin/Field Support Coordinator – Channel Services
TRIMEDXChannel Services Support Coordinator managing scheduling for Field Operations at TRIMEDX. This role includes project coordination and administrative support within a hybrid working environment.
About the role
Key responsibilities & impact- Serve as the primary scheduling coordinator for all Channel Services field service activities, managing FSE dispatch and assignment across single or multiple active projects.
- Build, maintain, and publish master service schedules for assigned projects, ensuring FSE availability aligns with customer commitments and project timelines.
- Coordinate scheduling of both planned (scheduled) and unplanned (unscheduled) service requests, balancing urgency, geography, technician skill set, and project priorities.
- Communicate daily schedule updates to FSEs, Service Managers, and customer points of contact; proactively flag scheduling conflicts or coverage gaps.
- Monitor project milestone progress against contractual timelines; escalate delays or resource shortfalls to the Channel Services Supervisor or Manager.
- Participate in project kick off and status calls, capturing action items, scheduling commitments, and follow-up deadlines.
- Maintain scheduling records and project documentation to support QVR reporting and customer-facing project status updates.
- Provide in-office support for shipment of and receipt of medical equipment, parts and materials.
- Assist with parts ordering, tracking and invoices.
Requirements
What you’ll need- Minimum 3 years of office experience providing clerical and administrative support preferred.
- Experience in data management preferred.
- Must be organized and able to communicate effectively (written and oral).
- Must be task-oriented and able to complete assigned tasks on time.
- Must be able to multi-task in support of Field Operations.
- Knowledge of Microsoft Office applications required.
- Ability to manage time and set priorities amidst multiple tasks and deadlines.
- Ability to work effectively with other team members.
- Strong interpersonal and telephone skills.
- Strong written and verbal communication skills.
- Ability for lifting, carrying, pushing or pulling up to 25 lbs
Benefits
Comp & perks- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Clerical SupportProject DocumentationService SchedulingParts OrderingInvoice Tracking
Soft Skills
Effective CommunicationTask OrientationMulti-taskingTeam CollaborationProblem Solving